General Manager I - Store 6375 - Blountville, NC

Advance Auto Parts•Blountville, TN

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the store team, helping customers succeed, and growing the business with integrity. The role supports both sales and management functions and requires knowledge of store systems, automotive systems, and parts, including the ability to identify issues, troubleshoot, and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows those programs, achieves financial metrics, and maintains service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week, with 11-hour shifts that include rotating nights and weekends and an hour for lunch. Additional hours may be required depending on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business. The role includes hiring, developing, coaching, scheduling, and engaging Team Members; overseeing inventory and operational standards; supporting DIY services; and assisting the District or Region with other functions upon request. The General Manager must be able to review business reports and financial results, build customer relationships, and hold team members accountable while fostering a respectful environment.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with proven financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively and build strong relationships with Customers, peers, and upper management; speak and write English. Spanish is a plus.
Effective use of Microsoft Word and Excel; PowerPoint is preferred.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to become ASE P2 certified or achieve ASE-ready equivalent.
Ability to locate and stock parts; use advanced parts lookup and sourcing, including special orders, FDO, and second sources.
Ability to execute and train project and product quality recommendations, store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to recruit, select, hire, and develop quality Team Members and build and grow relationships with Professional Customers.

Nice To Haves

Working knowledge of automotive systems.
Bachelor’s degree in business or a related area.
ASE certification.
Spanish language skills.
PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building and holding the team accountable for executing Customer action plans.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach all Team Members to meet Customer expectations for DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch-base conversations and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.