General Manager I - Store 4280 - Ahoskie, NC

Advance Auto Parts•Ahoskie, NC

About The Position

The General Manager is a professional-level sales and management role responsible for inspiring the store team, helping customers succeed, and growing the business with integrity. The position supports both sides of the business and requires knowledge of store systems, automotive systems, and parts, along with the ability to identify issues, troubleshoot, and assist DIY customers. The General Manager develops and maintains Professional Customer relationships and grows related programs, while remaining accountable for financial metrics and service and appearance standards. This is an exempt position requiring a minimum of 50–55 hours per week, excluding meal breaks. The average schedule is 5–6 days per week with 11-hour shifts, including rotating nights and weekends and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands. The schedule is based on the needs of the business.

Requirements

2–3 years of experience managing a team of 10–20 Team Members in a fast-paced, highly dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Valid driver's license.
Ability to communicate effectively in spoken and written English and build strong relationships with Customers, peers, and upper management.
Ability to use Microsoft Word and Excel effectively.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and give inspiring feedback.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to locate and stock parts, and knowledge of safety practices.
Ability to become ASE P2 certified or achieve an equivalent ASE-ready level.
Ability to execute and train project and product quality recommendations.
Ability to perform advanced parts lookup and sourcing, including special orders, FDO, and second-source options.
Ability to execute and train store operational processes, procedures, DIY testing and diagnostic equipment, inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to recruit, select, hire, and develop quality Team Members.
Ability to build and grow relationships with Professional Customers.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
PowerPoint proficiency.

Responsibilities

Achieve overall store sales goals and service objectives.
Manage and grow Professional Customer relationships and sales, including building customer action plans and holding the team accountable for executing them.
Select, hire, develop, manage performance, coach, schedule, and engage store Team Members.
Ensure execution of inventory and operational standards.
Coach all Team Members to meet Customer expectations for both DIY and Professional customers.
Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Lead change management.
Embrace diversity and foster a respectful environment for Customers and Team Members.
Provide DIY services, including battery installation and testing and wiper installation.
Assist the District or Region with other functions upon request.