General Manager

Catalent Pharma Solutions•Kansas City, MO

1d•Onsite

About The Position

Catalent is seeking a General Manager to lead its Kansas City Clinical Supply Services (CSS) business, a customer-facing operation within Catalent’s broader Kansas City campus. The business supports global pharmaceutical and biotechnology customers with clinical supply management, packaging and labeling, storage, distribution and logistics, cold chain, comparator sourcing, and related services. It supports delivery of investigational products for clinical trials worldwide. Reporting to the Vice President, Operations, the General Manager has full P&L and overall leadership responsibility for the Kansas City CSS business. The role leads through the site leadership team, strengthens culture and succession, drives customer and operational performance, and partners with the broader Kansas City campus and global CSS network. The position is based onsite at Catalent’s Kansas City, Missouri facility five days per week.

Requirements

Bachelor’s degree in Life Sciences, Engineering, Operations, Business, Logistics, or a related field.
At least 10 years of progressive leadership experience within pharmaceutical, biotechnology, CDMO, CRO, clinical supply, or another highly regulated manufacturing, services, or operations environment.
Demonstrated success leading large, complex operations and multi-level leadership teams, developing leaders, and building succession.
Strong understanding of regulated operations, customer delivery, supply chain, packaging, manufacturing, logistics, or adjacent life sciences services.
Deep knowledge of cGMP requirements and regulatory expectations within a highly regulated environment.
Demonstrated success leading culture change, operational transformation, performance improvement, and organizational development.
Strong business and financial acumen with full P&L ownership, including experience managing cost, margin, investment, and growth priorities.
Significant customer-facing experience, ideally in a contract services, CDMO, CRO, or other business-to-business environment.
Exceptional leadership presence and ability to influence, engage, coach, develop, and inspire teams in a matrixed environment.

Nice To Haves

Master’s degree.
Direct Clinical Supply Services experience.

Responsibilities

Provide overall leadership and strategic direction for the Kansas City Clinical Supply Services business, aligned with business objectives and customer expectations.
Own full P&L and site performance across safety, quality, delivery, cost, employee engagement, customer satisfaction, and profitability.
Build, develop, and unite a high-performing site leadership team, establishing clear functional ownership, accountability, and succession.
Drive operational excellence through planning, execution, capacity management, continuous improvement, and disciplined performance management.
Foster a culture of accountability, collaboration, inclusion, trust, and continuous improvement.
Ensure compliance with regulatory, quality, and corporate requirements, including cGMP standards, safety programs, and site procedures.
Serve as a senior executive partner for customers through site visits, business reviews, issue resolution, and ongoing engagement.
Establish and monitor key performance indicators and operating rhythms to improve reliability, responsiveness, and business performance.
Lead workforce planning, talent development, succession planning, and employee engagement initiatives across a complex, multi-level organization.
Partner with Quality, Supply Chain, Finance, HR, Engineering, Commercial, global Project Delivery, and other Kansas City campus leaders to support customer success and business growth.
Champion a customer-first mindset while balancing quality, service, capacity, cost, scalability, and profitability.