General Manager

Sky Zone•Boynton Beach, FL

1d•Onsite

About The Position

The General Manager (GM) works under the guidance of the District Manager and is responsible for all park operations, including safety and cleanliness, membership sales and revenue, and delivering an exceptional guest experience across parties, the café, and attractions. The GM leads by example and through the team, fostering a positive work environment, communicating clear expectations, and upholding Sky Zone standards. The GM oversees daily park operations across team members and customer service, revenue and expense management, and facility compliance and safety. The role includes leading and developing Assistant General Managers, Team Leads, and other team members; managing hiring, training, performance, discipline, and termination; resolving guest issues; driving revenue goals; managing expenses and inventory; coordinating with marketing; and maintaining safe, compliant, operational facilities. The General Manager is accountable for overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing. Compensation is $68,000–$80,300 base pay, with bonus opportunity. The role is full-time and onsite. The application deadline is November 14, 2026; applications are reviewed on a rolling basis until the position is filled.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent education.
Have a minimum of 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use P&L reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with technology, including MS Office Suite, Teams, and point-of-sale systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for long periods to meet guest, park, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

Associate or bachelor's degree.
Membership sales experience.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Serve as a hands-on leader and role model, supporting the team by performing any park position as needed.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders.
Oversee the training that Assistant General Managers and Team Leads provide to park team members.
Build a positive park culture by recognizing accomplishments and understanding what motivates team members.
Manage all phases of employment, including hiring, training, monitoring growth and progress, discipline, and termination.
Communicate consistently across departments and with the corporate team.
Deliver a memorable customer experience and resolve guest issues through listening, discussion, resolution, follow-up, and documentation.
Manage park operations and expenses according to Profit & Loss statements.
Oversee purchases, inventory, and other park costs, renegotiating terms when appropriate.
Drive revenue goals for membership sales, birthday parties, and special events.
Work with the marketing team to develop or coordinate park promotions and marketing strategies.
Train employees on how their departments contribute to park revenue goals.
Develop Front Desk Agents' sales processes and strategies.
Ensure Front Desk staff, Party Hosts, and managers understand their key performance metrics.
Develop and cultivate positive relationships within the local community.
Evaluate departmental efficiency and effectiveness and implement processes as appropriate.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Inspect and monitor attractions and equipment daily to ensure they are safe and operational.
Complete work orders, maintenance reports, and other required documentation, and close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.