General Manager

Community Choice Financial Family of Brands•Savannah, GA

2d•Onsite

About The Position

The General Manager leads the daily operations and overall performance of a TitleMax store in Savannah, Georgia. The role focuses on growing revenue, maintaining compliance, building brand loyalty, and delivering high-quality customer service. The General Manager coaches and develops team members, manages store staffing and security, oversees customer transactions and loan or pawn applications, and ensures the store meets company standards. This is an in-person, full-time role requiring at least 40 hours per week and regular weekend attendance. The position pays $19.25 per hour and is eligible for performance bonuses. The company provides paid on-the-job training, professional development resources, career advancement opportunities, and a range of benefits. The role involves frequent standing, moving around the store and outside it, transporting items up to 25 pounds, and operating equipment such as a keyboard. Some duties take place outside the office and may include vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least two years of successful supervisory or leadership experience in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver’s license, auto insurance, and a personal vehicle for use during the workday; mileage is compensated.
At least 18 years of age (19 in Alabama).
Successful completion of a background check, conducted and considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work in person and attend regularly, including weekends.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance by meeting or exceeding company performance standards.
Coach, lead, and develop team members in business growth, company systems and standards, account management, collections, job duties, and performance reporting.
Lead local marketing efforts, business-to-business partnerships, referral generation, and community and in-store events.
Examine, evaluate, and process loan or pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations.
Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise office security, cash management, and loss prevention, documenting cash overages and shortages, vault activity, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, reviews, hiring, and retention.
Develop work schedules according to budget, workload, and store needs, and ensure appropriate staffing.
Handle complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance, address basic facility needs, schedule maintenance, and oversee planograms and promotional displays.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting performance standards.
Perform additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and increasing over time.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.