General Manager

Playa Bowls • Westbrook, ME

11h • Onsite

About The Position

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014 with a mission to serve high-quality, innovative products that support healthier lifestyles and inspire fun, excitement, and togetherness. The company emphasizes living its brand through actions and community relationships, aiming to deliver delicious bowls with authenticity and passion. Starting from humble beginnings, Playa Bowls has grown into a 250-unit operator and franchisor of a leading fast-casual restaurant concept.

As the General Manager, you will be responsible for the overall direction, coordination, and evaluation of the Playa Bowls location. This role carries out supervisory responsibilities in accordance with Company policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems. The General Manager oversees a team of Assistant Managers, Shift Leaders, and Team Members. This position is ideal for individuals who enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and a fun work atmosphere.

Requirements

• Must pass the required PB Food Safety certification requirement within 3 months of employment.
• Must complete both virtual and in-person training at the corporate location in New Jersey prior to the store opening
• Meet business goals set out by the company in key metrics
• Must work a minimum of 40 hours a week, including weekends and holidays but expected to work as the business dictates

Nice To Haves

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
• Operations Analysis - Analyzing operational needs of business and adjusting accordingly.

Responsibilities

• Check products to ensure consistency, palatability, and flavor conformity
• Investigate and resolve complaints regarding food quality, service, and accommodations
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards
• Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted by utilizing appropriate computer systems and software
• Schedule Team Members hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
• Establish and evaluate standards for personnel performance and customer service
• Review work procedures and operational issues to determine ways to improve service, performance, or safety
• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary
• Maintain food and equipment inventories and keep weekly inventory records
• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities
• Order and purchase equipment and supplies
• Assess staffing needs, and recruit staff using Company methods such as ADP WFN, advertisements, or attendance at job fairs
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
• Utilize point of sale cash register. Count money and make bank deposits
• Fill out business or government forms, maintain records, reports, files, and safety reports
• Adhere to Company opening and closing procedures and maintain accompanying records
• Lives the Playa Bowls mission, purpose, and values

Benefits

• Competitive pay
• Incentive performance based bonus program
• Advancement Opportunity
• Playa Discounts (50% off and one free bowl during shift, 30% off when not working)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees