General Manager

Westmont Hospitality Group•Whistler, BC

1h•Onsite

About The Position

Provides strategic leadership and oversight for all hotel operations to ensure exceptional guest experiences, operational excellence, financial performance, and employee engagement. Responsible for maintaining established quality and cost standards, maximizing profitability, developing high-performing teams, and overseeing all aspects of the hotel’s operations, including guest relations, front desk, housekeeping, food & beverage, maintenance, accounting, and team development, for the benefit of all key stakeholders.

Requirements

Strong background in the development & execution of business, marketing & sales plans & operating budgets.
Proven track record in revenue management, exceeding market share and sales targets, in a destination market reliant on group, tour and transient segments.
Experience in full service or luxury hotel or resort operations including F&B outlets and event business.
Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.
Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.
Analytical and problem-solving skills, developed through researching, evaluating and presenting arguments and data.
IT /MS Office skills to collect, analyze and present information in spreadsheets and databases.
Oral and Written communication skills.
Negotiation and teamwork skills, developed through working both independently and on group projects.
Leadership and delegation skills, gained through group work.
Attention to detail.
Planning and organizational ability.
Customer Service skills.
Ability to deal with all levels of management & staff in a professional manner.
Strong Accounting knowledge.
Ability to work within deadlines.

Nice To Haves

Experience in strata environment considered valuable.
Experience leading unionized teams considered valuable.

Responsibilities

Manage all sources of revenue to include rooms, food & beverage and others. Focus on maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
Responsible for developing the hotel’s business plans including all sales & marketing plans, and monitors the performance of the hotel throughout the year.
Know key account executives and understand market segment sales strategies. Manage sales targets and track progress of sales and marketing team.
Represent the hotel in the appropriate hotel & tourism associations. Strong sense of involvement in the community.
Determine the Hotel’s pricing strategy as it relates to room inventory and anticipated market segment mix in order to exceed market-share occupancy at better-than-market yield ratio.
Respond quickly to changing market conditions and revise strategies accordingly.
Ensure all departments are profitable and maintain strong working relationships.
Respond quickly to guest requests in a friendly manner. Follow up to ensure 100% Guest satisfaction.
Ensure implementation of Hilton brand standards.
Promote Hilton and Westmont philosophies throughout the hotel to both employees and guests.
Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports.
Know at all times where the hotel stands against financial, brand, guest and employee goal metrics.
Act as hotel and brand liaison with strata council and strata manager.
Advise strata on operating and capital budgets.
Oversee financial reporting to brand and strata.
Control purchases and inventories.
Train, support & coach staff to create a productive, efficient and motivated team.
Recruit, supervise and evaluate hotel team members and leaders.
Manage Employee Relations of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
Provide strategic leadership in labor relations matters, including collective agreement administration, grievance management, workforce planning, and preparation for collective bargaining negotiations, while fostering a collaborative and respectful union-management relationship.
Adhere to the Human Resources guidelines for staff optimization.
Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
Implement & maintain all company policies & procedures and effectively communicate them to team members.
Ensure hotel is compliant with all federal, provincial and municipal legislative requirements.
Oversee day-to-day operations.
All other tasks pertaining to this position.
Other duties as assigned by brand or corporate office