General Manager

Fun Town RV, LP•Edinburgh, IN

13d•Onsite

About The Position

The General Manager (GM) serves as the senior leader of the dealership, overseeing all operational aspects including sales, service, finance, administration, and customer experience. This role is responsible for driving performance, employee development, customer satisfaction, and profitability, while representing the company’s mission, values, and brand at the highest level. The GM works closely with the VP of Sales and Corporate Leadership to ensure store excellence, growth, and compliance.

Requirements

High school diploma or equivalent required
5+ years of multi-department dealership management experience, preferably at the GSM or GM level.
Strong understanding of P&L management, financial statements, and budgeting.
Working knowledge of DMS systems (e.g., Motility, CDK) and CRM platforms (e.g., VIN Solutions).
Must be able to stand or walk for extended periods throughout the day.
Must be able to lift 10–25 lbs occasionally.
Work may involve both office and dealership floor environments.
Applicants must be authorized to work in the U.S.
Drug screening, driving record, and background checks may be conducted prior to and during employment.

Nice To Haves

bachelor’s degree preferred
RV industry experience highly preferred

Responsibilities

Direct all store operations across departments including Sales, Finance, Service, Warranty, and Customer Care.
Set performance goals for the dealership and regularly monitor financial metrics such as profitability, expense control, and net revenue.
Collaborate with department managers to optimize staffing, scheduling, and workflow efficiency.
Recruit, train, coach, and retain high-performing staff across all departments.
Conduct regular performance reviews, set clear expectations, and build a culture of accountability and engagement.
Provide leadership development and succession planning to build future leaders within the dealership.
Ensure high levels of customer satisfaction and loyalty through effective processes and team behavior.
Personally handle escalated customer concerns and complaints, ensuring swift resolution and customer retention.
Represent and promote the company brand with professionalism, integrity, and consistency.
Monitor profit/loss (P&L) statements, budgets, and departmental financial performance.
Track and approve expenditures to ensure adherence to budget goals.
Partner with the VP of Sales and finance teams to improve cost-efficiency and revenue streams.
Work with the marketing team to determine effective advertising strategies.
Stay informed on market trends, competitive landscape, and customer behaviors to adjust business plans accordingly.
Communicate consistently and transparently with store teams and corporate leadership regarding performance, risks, and opportunities.