Tropical Smoothie - General Manager - Westfield, IN
About The Position
Tropical Smoothie Café is seeking a vibrant and energetic General Manager to join their team. As a brand ambassador, the Café General Manager is responsible for developing the crew to serve customers with unparalleled hospitality while aligning with the culture and values of the brand. This role involves monitoring sales and costs, maintaining customer satisfaction, ensuring brand presentation, executing marketing initiatives, and preparing/serving food and smoothies. The ideal candidate will embrace a healthy lifestyle and possess a fun, outgoing personality to create a positive environment for both customers and team members.
Requirements
- High school degree or equivalent
- 2+ years QSR experience preferred
- Experience in hiring, training, and developing team members.
- Must have reliable transportation
- Excellent menu and product knowledge
- Experience in growing sales and providing excellent customer service
- Demonstrated ability to drive operational excellence in both front and back of house.
- Basic computer skills including, Microsoft Word, Excel, and Outlook.
- Proven track record of managing cost of goods and labor.
- Effective verbal and written communication skills.
- Desire to improve self and skill sets
- Ability to meet schedule requirements and is a reliable performer.
- Ability to work full-time up to a 50-hour work week with open availability.
Responsibilities
- Monitors sales growth and cost control of the café against the budgeted expectation and historical performance to ensure that profit goals are met.
- Maintains and exceeds customer expectations to build brand loyalty.
- Presents a consistent and professional image of the café and crew by maintaining all sanitation and appearance standards.
- Communicates and stays updated on all marketing and promotional materials.
- Executes marketing, sales programs, and following appropriate guidelines.
- Builds café sales by cultivating relationships in the business community and initiating local store marketing campaigns.
- Interacts with Crew Members and customers using "Tropitude" (what makes Tropical Smoothie Café fun and different).
- Prepares ingredients for our food and smoothies.
- Assembles and serves fresh food and smoothies prepared to Tropical Smoothie Cafes standards.
- Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the café.
- Performs any additional tasks necessary to run the café.
Benefits
- Bonuses Quarterly based on metrics, profitability, and operational expenses
- Medical |Dental | Vision insurance after 60 Days
- Paid Training
- Paid Time off
- Work-life balance with flexible hours
- Healthy Environment with no grease or fryers, just natural clean ingredients.
- Employee Discounts
- Growth Opportunities!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
