General Manager

Ulta Beauty, Inc. • White Marsh, MD

12d

About The Position

The General Manager leads a single Ulta Beauty retail store, including its salon, in accordance with the company’s mission, vision, and values. The GM leads a team of managers and is accountable for store performance across sales, service, expense control, people development, and operational processes. The position calls for a focus on process excellence and results, along with the ability to lead, influence, and develop a team.

The GM promotes sales growth, guest loyalty, payroll and expense control, and operational excellence. They manage store scheduling and workload, address issues identified through reporting and audits, and personally support guest service through makeup applications, skincare analysis, and product demonstrations. They attract and develop talent, foster an inclusive and collaborative team environment, coach and evaluate associates, and communicate store goals and company strategy.

The GM ensures compliance with company policies, procedures, dress code, safety, inventory control, cash management, and loss-prevention standards. They use company scheduling and task-management tools, support adoption of company initiatives and technology, and communicate business trends and operational needs to field leadership.

This is a flexible, full-time position that includes days, evenings, weekends, and holidays. The GM must be available to close the store at least once per week and attend corporate meetings and conferences, which may involve overnight stays and interstate travel. The role involves frequent computer and telephone use, continuous mobility and walking throughout the store, frequent bending, pushing, reaching, and twisting, and frequent lifting, carrying, or moving of up to 25 pounds. Reasonable accommodation may be considered through the company’s interactive process.

Requirements

• 3–5+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing teams.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and the ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to close the store at least once per week.
• Ability to attend corporate business meetings and conferences, including overnight stays and interstate travel.
• Valid identification for airline travel.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Lead the store in alignment with Ulta Beauty’s mission, vision, and values, and develop a high-performing team.
• Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
• Address issues identified in financial and operational reporting, store visits, and audit results.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and open positions.
• Partner with the District Manager and People Success to address policy violations and appropriate corrective action.
• Build an engaged team through collaboration, open communication, and clear work priorities.
• Create an inclusive environment that supports associate growth and engagement.
• Lead manager and associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training and ensure direct reports do so as well.
• Share enterprise strategy with direct reports and align store goals with company goals.
• Work with the management team to establish priorities and provide clear direction.
• Execute the Guest Engagement Leader program through business ownership, coaching, and a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use the scheduling tool to place associates appropriately and support guest experience, loss reduction, and company directives.
• Use the task-management tool to prioritize store workload and ensure leadership adoption and policy compliance.
• Protect company assets and minimize loss by maintaining safety, inventory, cash-management, and loss-prevention standards.
• Execute inventory-control processes, including handling known theft, damages, hazardous waste, adjustments, and product returns, and complete theft reporting as needed.
• Support continuous improvement by promoting company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Eligible full-time associates receive paid time off and health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed