Cafe General Manager

Bird Rock Coffee Roasters•San Diego, CA

153d•$32 - $35•Onsite

About The Position

Bird Rock Coffee Roasters has been serving San Diego the best possible coffee while supporting farms socially, economically, and environmentally since 2006. They are more than a coffee company; they are a community of people committed to quality, genuine customer service, integrity, and continuous improvement. They are looking for a General Manager who is ready to step into cafe leadership and help drive the business forward. This role involves developing people, maintaining excellence, and building something meaningful alongside a team that genuinely cares about what they do.

Requirements

Multi-tasking skills
People management & communication skills
Excellent communication between all departments and staff members
Ability to maintain composure in a fast-paced environment
Problem-solving skills
Punctual and dependable
Delegating tasks for efficiency
Drive for results
Cash handling skills
Interviewing and hiring experience
Employee scheduling and labor management skills
Experience with corrective action and disciplinary processes
Supervisor Experience (2-3 years)

Nice To Haves

Cafe/food service experience (2-3 years)
Retail/customer service experience (4 years)
Specialty coffee knowledge (1-2 years)
Management experience (1+ years)
Previous hiring and interviewing experience
Scheduling software proficiency

Responsibilities

Exemplify customer service expectations as a role model for other staff members.
Display continued curiosity in coffee and serving an exceptional product.
Initiate inclusive coffee conversations with team members.
Accurately take inventory to place orders while being mindful of the cost of goods.
Coach and train all cafe-level team members.
Hire entry-level barista positions with full authority (Keyholder and above require ROM approval).
Conduct interviews for all cafe positions.
Create and manage weekly schedules based on sales trends and labor allowances.
Lead corrective action conversations and implement disciplinary measures.
Troubleshoot problems swiftly using the correct channels.
Maintain clear, positive, and proactive communication with team members, customers, and vendors.
Collaborate with the ROM to meet sales goals and manage labor within targets.
Create development plans for employees in order to grow their skills.
Perform the second day training for new hires.
Lead staff meetings with intent.
Collaborate with the Retail Operations Manager to host events.
Find coverage for any uncovered shifts.
Manage high productivity and results for the company and customers (including proper delegation, and cutting hours if necessary).
Communicate with the maintenance team when equipment is not functioning properly.
Display enthusiasm and a desire to meet and exceed objectives.