General Manager

Bozzuto•Saint Petersburg, FL

12d•$90,000 - $93,000

About The Position

The General Manager leads a Bozzuto residential community, setting an example consistent with the company’s core values and culture. The role directs sales, marketing, and operational activities to achieve occupancy and resident-retention goals; manages the property’s financial performance against budget; and coaches team members so they understand and contribute to the community’s objectives. The General Manager prepares accurate financial and operational reports for clients and ownership groups and builds strong relationships with owners, residents, employees, and vendors. The role requires knowledge of the competitive marketplace and collaboration with consumer marketing to position the community as a destination. The General Manager is responsible for an operating environment that supports guest satisfaction and positive community reviews, helps team members grow through feedback, development plans, knowledge sharing, and training, and takes ownership of customer concerns and the community’s condition. The position includes working one weekend per month, with two weekdays off that week. The position is eligible for additional bonus opportunities.

Requirements

A four-year college degree or equivalent relevant experience.
At least 5 years of experience in property management, hospitality, or retail.
A track record of building, developing, and retaining high-performing teams.
A track record of building and maintaining strong relationships with clients, investors, ownership groups, and vendors.
Experience managing a budget and/or P&L.
Proficiency with industry software, including YARDI, apps, and computer programs.
Strong financial skills and basic knowledge of generally accepted accounting principles (GAAP).
Outstanding written and verbal communication skills.
A sharp professional appearance.

Responsibilities

Lead by example and model behaviors consistent with Bozzuto’s core values and culture.
Inspire the team to execute sales, marketing, and operational activities that meet budgeted occupancy and customer-retention goals.
Manage the property’s financial performance in accordance with the established budget.
Coach team members on how their work contributes to the broader objectives.
Prepare timely, accurate financial and operational performance reports for clients and ownership groups, explaining effectiveness, trends, and variances.
Build and maintain relationships with owners, residents, employees, and vendors.
Understand the competitive marketplace and coach the team to differentiate the community and Bozzuto from competitors.
Partner with consumer marketing to implement strategies positioning the community as a destination for engaged and enriched living.
Create an operating environment that promotes guest satisfaction and strong customer satisfaction ratings and community reviews.
Work one weekend per month, with two days off during the week.
Encourage professional growth, knowledge sharing, and collaboration among team members.
Support participation in training and educational opportunities.
Create a motivating environment and coach team members in the moment while supporting their development.
Manage team performance through reviews, constructive feedback, and development or growth plans.
Engage with people in meaningful conversations and demonstrate concern for their experience.
Take responsibility for resolving customer problems.
Help keep the community impeccable and assist team members as needed.
Manage a budget and/or profit and loss performance.