General Manager

EOS Hospitality•Conway, SC

19h•Onsite

About The Position

This position is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring hotel staff performance in all phases of service and job functions. The General Manager must be able to interact with guests, resolve problems and communicate effectively with all departments. The role must ensure the profitability of all departments to achieve the budgeted objective. Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards and building awareness of hotel and brand in the local community. This individual may also provide support in a variety of other operational roles as well as assist with corporate projects and initiatives.

Requirements

Extensive knowledge of resort/hotel operations
Excellent time management skills with the ability to assign and delegate tasks.
Excellent communications skills both verbal and written
Excellent managerial and supervisory skills.
Ability to work in teams and independently.
Excellent math and accounting skills
Ability to interpret financial data
Proficient with Microsoft Office Suite or similar software programs.
BS degree in related field, or comparable certifications and experience in the industry
Minimum 3 years of successful resort/hotel operations leadership required.

Nice To Haves

Prior GM experience or AGM experience is preferred.

Responsibilities

Leads and manages resort operations.
Directs resort actions required to maximize profitability and increase service levels and team member satisfaction.
Ensures brand standards are met.
Facilitates resort meetings.
Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.
Manages conflict and resolves team members and guests complaints.
Interacting positively with guests promoting the features and amenities of the resort
Conducts performance evaluations that are timely and constructive.
Organizes and oversees the schedules, timecards, and work of assigned staff.
Maintaining profitability of each department
Collaborates with other managers to analyze costs, benefits, and losses of company profits.
Performs other related duties as assigned.
Attends industry meetings and participates in industry organizations.
Participates in and maintains active community relations.
Participates in resort and corporate activities and meetings as requested.
Perform special projects as assigned.