General Manager

Better Buzz Coffee Company • Phoenix, AZ

5d • Onsite

About The Position

Better Buzz Coffee is seeking General Managers to support our growing brand, with a new location opening at Tatum & Shea in Phoenix expected in early 2026. The ideal candidate will have a passion for coffee, strong hospitality skills, at least 3 years of General Manager experience in a high-volume, high-velocity environment, a competitive spirit, eagerness to work for a rapidly growing company, and positive energy to inspire the team. Better Buzz Coffee is committed to outstanding guest service and fostering a fun, upbeat work environment, constantly striving for improvement and growth. The General Manager is the leader of the cafe, responsible for creating the 'Buzz Life' experience for guests and team members, embodying great service, building connections, and upholding the company's values and mission statement of inspiring the team and community to rise early, dream big, have fun, and maximize human potential. The chosen candidate will undergo 8 weeks of training, assist in the market, and then be awarded a store. This role may involve supporting new openings or backfilling other locations. General Managers require open availability and are expected to work a 45-hour work week.

Requirements

• 3 years of prior general management experience required in a similar high-velocity, high-volume coffee or fast casual environment
• 3 years of Food & Beverage experience required
• High School Diploma or GED graduate preferred

Nice To Haves

• High volume drive thru experience a plus
• New Location Opening experience a plus

Responsibilities

• Lead the team with efficiency, respect, friendliness, professionalism, knowledge, patience, awareness, compassion, courtesy, and initiative
• Ensure that the Buzz Life Experience is being felt by each and every team member and guest backed by an amazing drink experience in a welcoming environment
• Hire, train, motivate, and inspire others to have fun and create a BETTER EXPERIENCE with every transaction
• Lead the overall hospitality inside the 4 walls
• Enforce all brand standards and expectations
• Drive solid metrics and Key Performance Indicators to our standards
• Champion a safe, harassment-free and discrimination-free workplace
• Create and provide timely schedules for the team
• Execute daily labor and break compliance
• Run a profitable location and keep food and labor costs within standard
• Drive sales
• Maintain a Yelp & Google score at 4.2 or higher
• Lead all food safety standards
• Execute accurate inventories
• Tackle difficult conversations to resolve
• Fairly enforce accountability
• Become part of the neighborhood and community and learn your guest's names

Benefits

• Full benefits packages available including Medical, Dental, Vision, Life Insurance, 401K with a match
• Paid time off
• Paid training
• MONTHLY Bonus potential once awarded a location

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED