General Manager

Shakeys USA INC • Temecula, CA

6h • Onsite

About The Position

The General Manager (GM) is the top-level manager in our restaurants. The GM has full profit and loss responsibility and manages the overall operations of the restaurant. He/she manages staffing levels and develops assistant managers, shift leads and team members to deliver store performance that executes Shakey’s Fast, Friendly, Clean standards and achieves store financial objectives. Ensures store sanitation, safety and security practices. The General Manager reports to a Regional Manager.

Requirements

• High school diploma or general education degree (GED); minimum two years of related experience and training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Excel and Word software and the Jacmar Food Service order processing system.
• Valid California driver license
• ServSafe Food Manager certification.

Responsibilities

• Plans, directs and monitors all restaurant operations.
• Manages restaurant profit and loss (P&L) to weekly, period and annual revenue and expense budgets, analyzing variances and initiating corrective actions.
• Attains restaurant budget targets on a weekly, period and annual basis.
• Creates a team environment that delivers outstanding operations performance and guest service every day.
• Executes in-store promotional campaigns and conducts local marketing activities in the community.
• Trains and coaches assistant managers, shift leads and team members to drive the execution of Shakey’s "Fast, Friendly, Clean" culture and standards.
• Manages restaurant hiring and staffing levels to ensure adequate coverage during all shifts and day parts.
• Consistently monitors restaurant operations to identify opportunities for improvement.
• Develops and implements a positive learning and training environment for all team members and delivers training on all work stations.
• Assesses team member performance and provides ongoing coaching, counseling and recognition feedback.
• Reviews Market Force, Sprinkler and New Brands data to identify and address issues in guest satisfaction performance.
• Takes food, supply and merchandise inventories and places orders to restock.
• Creates store manager and team member work schedules and posts them on a timely basis.
• Ensures compliance with Shakey’s cash handling, safety/security and Team Member Handbook policies and procedures.
• Ensures ServSafe and Food Handler practices regarding all aspects food handling, preparation, serving and storage.
• Maintains compliance with all employment and labor laws.
• Maintains a safe work environment and ensures adherence to all safety standards and procedures.
• Manages restaurant operations to satisfactorily pass quarterly internal financial audits.
• Inspects food storage and preparation practices to maintain quality standards and comply with sanitation regulations.
• Investigates and resolves food quality and guest service complaints.
• Works in any work station when required to support efficient restaurant operations.
• Conducts regular all-team meetings to discuss store performance opportunities and recognize achievements.
• Performs other duties and responsibilities as required or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED