GENERAL MANAGER

Compass Group • New York, NY

1d • $115,000 - $120,000

About The Position

The Conference Center General Manager is responsible for the overall leadership, management, and daily operations of a premier corporate conference center. The role ensures exceptional service, operational excellence, and a seamless experience for executives, employees, clients, and distinguished guests. It oversees conference center operations including event planning and execution, hospitality services, meeting room management, audiovisual technology, catering coordination, facilities readiness, vendor relationships, and staff supervision. As the primary point of accountability for conference center performance, the General Manager maintains high standards of professionalism, discretion, efficiency, and hospitality while supporting the organization's business objectives and corporate culture.

The position directs daily operations; manages conference rooms, executive meeting spaces, event venues, reservations, space utilization, logistics, and scheduling; and establishes operating procedures and service standards. It leads executive meetings and events, coordinates with internal and external stakeholders, and provides personalized hospitality to executives, clients, business partners, and VIP guests. The General Manager supervises and schedules conference center and hospitality staff, oversees catering and food and beverage coordination, manages vendor relationships, and coordinates with Facilities, IT, Security, and other departments to maintain readiness. The role also supports budget development and monitoring, tracks expenses and resource use, and leads service and operational improvement initiatives.

Requirements

• Exceptional organizational skills and attention to detail.
• Strong communication and cross-functional collaboration skills.
• Professional judgment, confidentiality, and discretion.

Responsibilities

• Direct and oversee daily conference center operations to provide high-quality services and exceptional guest experiences.
• Manage conference rooms, executive meeting spaces, event venues, and hospitality areas to maintain functionality, presentation, and readiness.
• Establish and maintain standard operating procedures, service standards, and operational best practices.
• Oversee meeting room reservations, space utilization, event logistics, and scheduling priorities.
• Ensure conference facilities reflect the organization's brand, image, and professional standards.
• Identify opportunities to improve operational efficiency, service delivery, and the conference center experience.
• Plan, coordinate, and execute executive meetings, board meetings, client presentations, corporate conferences, receptions, and special events.
• Partner with executive assistants, senior leadership, internal departments, and external stakeholders to determine meeting requirements and deliver customized events.
• Establish and maintain a luxury hospitality environment and provide personalized service to executives, clients, business partners, and VIP guests.
• Lead, direct, and supervise conference center personnel and supporting hospitality teams.
• Coordinate staff assignments, daily responsibilities, schedules, and event coverage according to operational requirements.
• Oversee catering coordination and food and beverage services for meetings, conferences, and corporate events.
• Collaborate with catering partners and vendors on menus, service arrangements, and event-specific hospitality offerings.
• Manage relationships with vendors, service providers, catering partners, and equipment suppliers.
• Coordinate with Facilities, Information Technology, Security, and other internal departments to maintain operational readiness.
• Support the development, management, and monitoring of conference center operating budgets.
• Track operational expenses, vendor costs, catering expenditures, and resource utilization.
• Develop and implement initiatives to improve service experience and operational performance.
• Evaluate processes and introduce improvements to increase productivity, consistency, and efficiency.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Potential paid and/or unpaid time off benefits in accordance with applicable laws
• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed