General Manager

Sky Zone•Augusta, GA

4d•$68,000 - $80,300•Onsite

About The Position

The General Manager oversees all park operations under the guidance of the District Manager. The role is responsible for park safety and cleanliness, membership sales and revenue, and delivering an exceptional guest experience across birthday parties, the café, and attractions. The GM leads by example and through the team by fostering a positive work environment, setting and communicating clear expectations, and upholding Sky Zone standards. The GM leads team members and customer service, manages revenue and expenses, and oversees facility compliance and safety. The role includes developing Assistant General Managers and Team Leads, overseeing hiring and other employment matters, driving revenue goals, managing costs and inventory, coordinating with marketing, maintaining community relationships, and ensuring team training and park attractions meet safety requirements. The GM is accountable for overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.

Requirements

Be at least 18 years of age.
Have a high school diploma or equivalent education.
Have a minimum of 3 years of overall management experience in a high-customer-volume industry.
Have at least 2 years of sales experience.
Understand how to use P&L reports to set and manage business revenue goals.
Have demonstrated experience meeting or exceeding company KPIs.
Have basic proficiency with technology such as MS Office Suite, Teams, and point-of-sale systems.
Be available to work nights, weekends, and holidays as needed.
Be results-driven, reliable, detail-oriented, and organized.
Be able to stand for long periods and lift at least 20 pounds.
Be able to remain stationary and move around the park for long periods to meet guest, park, and safety needs.
Be able to frequently communicate and interact with employees and customers in a busy, often loud indoor environment.

Nice To Haves

An associate or bachelor's degree.
Sales experience in membership sales.

Responsibilities

Oversee daily park operations under the direction of the District Manager.
Lead by example and execute any park position as needed to support the team.
Develop Assistant General Managers and Team Leads as people leaders, operations experts, and business leaders; oversee the training they provide to park team members.
Build a positive park culture by recognizing accomplishments and understanding what motivates team members.
Oversee all phases of employment, including hiring, training, monitoring employee growth and progress, discipline, and termination as necessary.
Communicate consistently across departments and with the corporate team.
Deliver memorable customer experiences and handle customer service issues through listening, discussion, resolution, follow-up, and documentation.
Manage park operations and expenses according to P&L statements; oversee purchases, inventory, and additional park costs, and renegotiate terms when appropriate.
Drive park revenue goals for membership sales, birthday parties, and special events.
Work with the marketing team to develop or coordinate park promotions and marketing strategies.
Train employees on how their work contributes to revenue goals and develop Front Desk Agents in sales processes and strategies.
Ensure Front Desk Agents, Party Hosts, and managers understand their key performance metrics.
Develop and cultivate positive relationships within the local community.
Evaluate the effectiveness and efficiency of each department and implement processes as needed.
Ensure team members are trained in safety precautions, responses, and reporting, and comply with company and OSHA safety requirements.
Inspect and monitor attractions and equipment daily; complete work orders, maintenance reports, and other required documentation, and close attractions when necessary.
Adjust staffing levels to meet safety demands.
Complete inventory reports for facilities, parties, food and beverage, and vending.
Drive overall park business goals, including membership sales, birthdays and events, labor/payroll percentage, NPS, safety, compliance, and staffing.