General Manager

Culligan•Jacksonville, FL

About The Position

Culligan is seeking a General Manager to oversee its Jacksonville and Starke dealerships. The General Manager is responsible for achieving budgeted revenue and business income goals, managing the balance sheet, and ensuring that employees provide customer service that routinely exceeds customer expectations. The role has full operational responsibility for branch profit-and-loss activities and oversees the branch’s sales, operations, and administrative departments. The position involves managing financial performance, staffing, customer service, sales programs, delivery and service-call routing, inventory, and branch efficiency. The General Manager also recruits and develops employees, supports staff performance and safety, and works with branch and corporate personnel to manage branch operations.

Requirements

Ability to meet and exceed customer-service expectations.
Ability to manage branch financial performance, including revenue, business income, balance sheet, payables, inventory, and receivables.
Ability to recruit, select, develop, coach, and evaluate employees.
Ability to manage sales, operations, and administrative functions.
Ability to uphold company safety guidelines and safe work practices.

Responsibilities

Drive the business toward profitable growth and safeguard branch assets.
Manage all branch profit-and-loss activities and oversee the sales, operations, and administrative departments.
Monitor overtime and temporary labor use and control it closely.
Prepare staff to provide exemplary customer service, measure staff performance, motivate and recognize employees, and foster a team culture.
Ensure annual performance evaluations and salary reviews are completed for branch personnel in a timely manner.
Analyze business finances to identify trends and potential problem areas, and implement corrective actions as appropriate.
Personally respond to difficult customer inquiries and unusual situations.
Manage efficient routing of deliveries and service calls.
Execute programs to meet or exceed the sales plan.
Prepare business forecasts and budgets as required.
Manage branch payables, inventory, and receivables with appropriate corporate and branch personnel.
Maintain knowledge of competitors in the local marketplace.
Recruit, select, and develop branch employees.
Consistently administer company policies and procedures within the branch.
Spend a reasonable amount of time in the field performing training missions with branch personnel.
Uphold company safety guidelines and safe work practices.
Partner with branch management to coach and counsel employees and address performance issues in a timely and appropriate manner.
File insurance-related paperwork accurately and on time for general liability, fleet accidents, and workers’ compensation claims.
Perform the duties of other branch staff as needed.
Improve branch efficiency by consolidating or automating job duties wherever possible.