General Manager - North Chicagoland

Portillo’s•Gurnee, IL

About The Position

Portillo’s is seeking a General Manager to lead a restaurant team in delivering high-quality food and customer service while creating memorable experiences for guests and team members. The role involves setting strategic direction, executing operational standards, developing people, and achieving business results while promoting Portillo’s values of Family, Greatness, Energy, and Fun. The General Manager oversees all aspects of restaurant operations, including sales, profits, facilities, inventory, payroll, and scheduling. The position requires managing budgets and profitability, maintaining health and food safety compliance, and leading, coaching, and developing team members and restaurant leaders. The General Manager also represents the Portillo’s brand in the local community. The pay range is $80,000–$90,000, depending on experience, location, and additional skills. A discretionary restaurant-performance bonus and annual stock grant may also be available. Employees must have worked at Portillo’s for one year and averaged at least 20 hours over a six-month period to qualify for the stated benefits package.

Requirements

At least 3 years of restaurant general management experience in a high-volume, fast-paced environment is preferred.
Working knowledge of restaurant operations, recruiting, food planning and preparation, sanitation, health standards, and security.
Demonstrated ability to champion hospitality and motivate team members.
Strong leadership skills, with a focus on coaching and achieving excellence.
Knowledge of financial aspects of business operations, including labor and profit-and-loss responsibilities.
Ability to read, speak, and understand English to communicate with team members, managers, and guests.
High school diploma or equivalent.
Ability to work 50 or more hours per week, rotating shifts including nights and weekends, and holidays.

Nice To Haves

Current sanitation and B.A.S.S.E.T. alcohol service training.

Responsibilities

Set the strategic direction of Portillo’s restaurants by executing operational standards and driving business results through people development.
Model operational standards and execute critical behaviors to run effective shifts and create memorable experiences for guests and team members.
Manage budgets and meet or exceed financial and profitability goals.
Implement company policies, procedures, and strategies to support local and state health and food safety compliance.
Demonstrate integrity, honesty, restaurant knowledge, and a commitment to exceeding the expectations of guests and team members while promoting Portillo’s culture, values, and standards.
Lead, coach, and develop team members and restaurant leaders to deliver hospitality and high standards of excellence.
Oversee restaurant operations, including sales, profits, facilities, inventory, payroll, and scheduling.
Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events.

Benefits

Participation in a discretionary bonus program based on restaurant performance.
Annual discretionary stock grant.
Monthly technology reimbursement.
Uniform allowance.
Free shift meals.
Development benefits.
Perks and discounts, including discounts on movie tickets and gym memberships.
Counseling and support resources through the Employee Assistance Program (EAP).
Choice of three medical plans, including a PPO.
Two dental plans and a vision plan.
Paid time off.
401(k) with company match.
Flexible Spending Accounts for healthcare and dependent care.
Beef Stock Employee Stock Purchase Plan.
Voluntary benefits, including critical illness coverage and identity theft insurance.