General Manager

Riser Fitness, LLC•Spring Valley, NV

7d•$50,000 - $68,000

About The Position

Riser Fitness, a multi-unit operator and developer of the Club Pilates franchise system, is seeking a General Manager to oversee all studio functions, from sales to instructors. The General Manager leads sales efforts, drives membership growth, works to prevent member attrition, and hires, trains, and manages Sales Associates. The role uses discretion and independent judgment to manage the studio and direct employees’ work. Responsibilities include generating leads through grassroots marketing and networking; scheduling prospects for introductory classes; selling memberships; managing staff schedules and studio inventory; supervising Sales Associates and instructors; using ClubReady reports; reviewing instructor evaluations and supporting mentorship or disciplinary actions; making decisions about customer service; collecting outstanding dues; maintaining studio cleanliness and organization; enforcing company policies; keeping administrative materials stocked and visible; participating in community events and promotions; and managing marketing campaigns to generate leads. The position offers a $50,000 base salary and commission of up to $18,000 annually based on sales performance. The posting states salary plus bonus potential of up to $68,000 per year. Benefits vary by employment status. All employees receive employer-paid life, AD&D, short- and long-term disability coverage, a 401(k) with employer matching, paid sick time, a monthly communication allowance, and access to confidential counseling and wellness resources. Full-time employees also receive medical, dental, and vision coverage beginning the first of the month after hire, paid time off, paid holidays, and holiday premium pay.

Requirements

At least 2 years of retail/service sales or fitness sales experience.
Confidence generating personal sales and training Sales Associates in sales.
Ability to manage and drive four revenue streams: memberships, retail, private training, and teacher training.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and via email.
Ability to excel in a fast-changing, diverse environment.
Ability to recognize areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, and able to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the general public.
Proficiency with computers and studio software.

Responsibilities

Lead lead-generation efforts, including grassroots marketing and networking.
Implement a sales process that schedules prospects into introductory classes.
Sell memberships and drive membership growth while working to prevent member attrition.
Manage staff schedules.
Ensure studio retail and products are stocked and inventory counts are accurate.
Train and supervise Sales Associates.
Hire and manage studio instructors.
Use ClubReady, including revenue and attendance reports.
Review instructor evaluations and assist with mentorship or disciplinary action as needed.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures.
Keep forms, administrative supplies, and studio literature stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Strategically manage marketing campaigns to generate studio leads.
Manage the studio and direct employees’ work using discretion and independent judgment.

Benefits

Commission eligibility up to $18,000 annually based on sales performance.
$50,000 base salary and bonus potential; stated total potential earnings up to $68,000 per year.
Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
401(k) retirement plan with employer matching.
Paid sick time.
Monthly communication allowance.
Confidential counseling and wellness resources through an Employee Assistance Program for the employee and household.
For full-time employees: medical, dental, and vision coverage beginning the first of the month after hire, with plan options including $0 deductibles and Anthem and Kaiser options.
For full-time employees: paid time off, including vacation and sick time.
For full-time employees: paid holidays and holiday premium pay.
Nava Benefits App with plan information and access to live advocates.