General Manager - LAS

Allegiant•Las Vegas, NV

8d•Onsite

About The Position

Drives holistic base performance through cross-functional facilitation, data-driven problem solving and joint KPI ownership. Oversees the local Service-Level Agreement (SLA) with the ground-handling provider; audits, verifies and escalates as needed. Maintains regulatory and brand accountability for Allegiant before federal, state and airport authorities. Champions a culture of continuous improvement, customer focus and employee engagement across both Allegiant and vendor teams.

Requirements

Combination of Education and Experience will be considered.
Must be authorized to work in the US as defined by the Immigration Act of 1986.
Must pass a Criminal Background Check.
High School Diploma/GED
Ground Security Coordinator (GSC) Certification
Minimum of three (3) years' of airline operations experience, including two (2) years' of management experience preferred.
Minimum of two (2) years' managing cross-functional operations preferred.
Proven experience leading and developing management teams.
Strong decision-making skills, with the ability to assess emergencies quickly and respond with sound judgment, flexibility, and composure.
Must reside within 60 minutes of the assigned airport due to the nature of the role.
Ability to thrive in high-pressure, fast-paced environments.
Highly organized with the ability to manage multiple priorities effectively.
Demonstrates a collaborative, team-oriented approach with a consistently positive attitude.
Flexible availability, including nights, weekends, and holidays.
Excellent planning, organizational, and time management skills.
Committed to delivering exceptional customer service and maintaining a customer-first mindset.
Willingness and ability to travel at least twice per year, or as needed, to support operational performance in other cities.
Must obtain and maintain Ground Security Coordinator (GSC) certification.
Proficiency in Microsoft Office applications.
Must be able to attend and complete all required training programs.

Nice To Haves

Bachelor's degree.
Provision of personal information to the state may be required as part of the liquor license requirements for the company.

Responsibilities

Lead base accountability for Allegiant, driving cross-functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams.
Chair weekly performance reviews to monitor KPIs, resolve operational blockers, and address issues impacting on-time performance, baggage reliability, and safety management systems.
Oversee local Service-Level Agreements (SLAs), auditing vendor compliance and initiating corrective actions when standards are not met.
Represent Allegiant in all regulatory, governmental, and airport authority matters, including interactions with FAA, TSA, and city officials.
Audit service provider training compliance through regular review of training records and monthly evaluations.
Monitor vendor invoices for contract alignment, escalating discrepancies or billing issues as needed.
Ensure effective ground support equipment (GSE) management and completion of required reporting.
Align base team communications and station initiatives with corporate strategy.
Serve as the primary escalation point for unresolved safety, service, or performance concerns.
Coordinate cross-functional responses to irregular operations and support decision-making among base stakeholders.
Address escalated customer complaints in partnership with Customer Relations and relevant departments.
Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership.
Support talent development for base personnel via coaching, feedback, and cross-functional exposure.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities, as appropriate.
Model Allegiant’s customer service standards in personal actions and when providing leadership direction.
As business demands, additional duties/tasks assigned as training and additional qualifications have been met.