General Manager(05533) - 1272 Independence Dr.
About The Position
The General Manager is responsible for overseeing all store operations, leading a team of delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. This role involves managing staffing levels, creating employee schedules, and ensuring the store runs according to Domino's Operation Evaluation Review standards. The General Manager will also handle end-of-night bank deposits and product inventory counts, as well as opening procedures to ensure the store is ready for business. A key aspect of the role is fostering a sense of urgency and promoting teamwork, energy, and fun. The position also includes training for preparing products, operating the pizza oven, and boxing products, as well as providing quality customer service and promoting products, specials, and promotions.
Requirements
- Ability to read and understand P&L ledger.
- Ability to speak and write clearly and comprehension of using a computer based order entry system.
Responsibilities
- Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
- Responsible for end-of-night bank deposits and nightly product inventory counts when closing.
- Ensure the store is set up properly and ready to receive orders upon time of open.
- Foster and project a sense of urgency with each and every order.
- Ensure the store is running according to Domino’s Operation Evaluation Review standards.
- Oversee total store operations.
- Communicate with other managers and staff regarding any aspect that impacts business operations.
- Calculate product and ingredient needs for bi-weekly commissary and beverage delivery.
- Actively train the GMIT on all aspects of store operations.
- Maintain staffing levels that mirror the needs of business at any point of the day.
- Create and maintain an employee schedule based upon labor needs.
- Collect money and signed credit card receipts from delivery drivers at the end of their shift.
- Handle dispute resolution and ensure unhappy customers become returning customers.
- Ensure vehicles used for delivery pass inspection, both mechanically and visually.
- Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
- Uphold Domino's standards of grooming, uniform, and appearance.
- Promote pizza products, specials, and promotions.
- Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
- Provide quality customer service to internal and external customers both over the phone and in person.
- Contribute to and promote an atmosphere of teamwork, energy, and fun.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
