General Manager

Spartan Fitness • Missouri City, TX

3d

About The Position

The General Manager oversees all aspects of studio operations, sales performance, and team leadership to support member satisfaction and business success. The role drives revenue growth through sales strategies, community engagement, and staff development, while maintaining a clean, organized, and motivating studio environment and upholding company standards, policies, and values. The General Manager manages daily staff operations, scheduling, coaching, performance, and communication of expectations. They also oversee membership sales and retention, billing, inventory, marketing, community outreach, customer service, and studio presentation.

Requirements

• High school diploma or equivalent.
• At least 2 years of sales and customer service experience.
• Ability to meet and exceed sales goals while managing a team.
• Strong leadership skills, including the ability to inspire, coach, and hold staff accountable.
• Excellent in-person, telephone, and digital communication and interpersonal skills.
• Strong organization, attention to detail, accuracy, and follow-through.
• Ability to prioritize tasks and meet deadlines in a fast-paced, changing environment.
• Professional, punctual, dependable, and able to demonstrate integrity and discretion.
• Problem-solving ability and sound business judgment.
• Proficiency in Microsoft Office Suite, Google Workspace, social media platforms, and studio management software such as ClubReady.
• Ability to perform essential job functions with or without reasonable accommodations.
• Ability to stand and/or walk for extended periods and occasionally lift and move up to 25 pounds.
• Ability to work flexible hours, including evenings, weekends, and special events as needed.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Sales and customer service experience in fitness, wellness, or retail.
• Prior leadership experience managing teams and overseeing business operations.
• A proven track record managing multiple revenue streams, including memberships, retail, private training, and teacher training.
• Passion for health, wellness, and fitness.

Responsibilities

• Manage daily staff operations, including scheduling and shift coordination.
• Lead, motivate, coach, and develop staff to achieve sales, service, and performance goals.
• Foster a team environment built on accountability, mutual respect, and collaboration.
• Communicate company policies, procedures, and performance expectations to staff and monitor adherence to operational and customer service standards.
• Implement and manage the sales process to schedule prospects into Demo classes and convert leads into members.
• Drive membership sales and member retention through customer service and engagement.
• Oversee staff scheduling to maintain adequate coverage and efficient studio operations.
• Coordinate with vendors, maintain accurate inventory counts, and ensure adequate retail and product stock.
• Use ClubReady or comparable studio software to track and analyze revenue, attendance, and member engagement.
• Address and resolve customer service concerns using independent judgment.
• Follow up with prospective members to drive conversion and retention.
• Manage billing processes, including collection of outstanding dues.
• Maintain studio cleanliness, organization, and professional presentation.
• Enforce company policies and operational procedures.
• Maintain adequate administrative supplies, promotional materials, and studio literature.
• Plan, schedule, and participate in networking and community events to increase brand awareness and generate leads.
• Manage and track marketing campaigns and promotions to support membership growth.
• Assist with cleaning and maintenance tasks to maintain a safe, welcoming environment.
• Perform other related duties as assigned by management.

Benefits

• 401(k) program with up to a 5% employer match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability coverage.
• Other ancillary insurance products.
• Monthly and quarterly bonus program.
• 10% commission on upfront personal sales for members, private training, and retail.
• Free Pilates classes.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED