General Manager

Blue Cardinal Home Services, LLC • Burke, TX

7d

About The Position

McWilliams Heating, Cooling & Plumbing is hiring a General Manager to lead its Lufkin, Burke, Nacogdoches, and Livingston, Texas locations. The General Manager will own the full P&L, lead department managers, and set operating standards across HVAC service, HVAC installation, plumbing, and office/CSR operations. The role combines local operational leadership with support and resources from Blue Cardinal Home Services Group.

The General Manager will grow the business, strengthen teams, and maintain trusted customer service while ensuring consistent operations across the four locations. Regular travel between locations is required, and the role reports results and plans to regional and executive leadership.

Requirements

• At least 5 years of leadership experience in residential home services, such as an HVAC and/or plumbing contractor.
• At least 3 years in a General Manager or senior operations role with full P&L ownership.
• A proven track record of growing revenue and profitability in a multi-million-dollar operation.
• Strong knowledge of residential HVAC and plumbing operations.
• Experience with field service software.
• Strong financial acumen, including budgeting, forecasting, and KPI management.
• Willingness to travel regularly between all four East Texas locations.
• Valid driver’s license and an insurable driving record.

Nice To Haves

• Multi-location leadership experience is strongly preferred.
• ServiceTitan experience is strongly preferred.

Responsibilities

• Own the full P&L across all four locations, including revenue, gross margin, labor, and operating expenses.
• Lead and develop managers across HVAC service, HVAC installation, plumbing, and the office/CSR team.
• Drive growth through call volume, conversion, average ticket, and maintenance membership sales.
• Set, track, and hold teams accountable to KPIs, budgets, and forecasts.
• Build a culture of accountability, safety, and customer-first service.
• Partner with recruiting to attract, hire, and retain technicians and leaders.
• Ensure work follows code, licensing, and company standards.
• Travel regularly between Lufkin, Burke, Nacogdoches, and Livingston to support teams and maintain consistent operations.
• Report results and plans to regional and executive leadership.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Competitive compensation with performance-based bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed