General Manager

Community Choice Financial Family of Brands•Sumter, SC

7d•Onsite

About The Position

The General Manager leads a TitleMax store and is responsible for daily operations, team development, customer service, compliance, and store performance. The role focuses on growing revenue and brand loyalty while providing customers with financial solutions. The company offers hands-on coaching, training, and development opportunities. This is an in-person, full-time position requiring at least 40 hours per week and regular attendance, including weekends. The stated hourly base pay is $19.25, and the position is eligible for performance bonuses. The General Manager oversees store staffing, schedules, cash and inventory controls, loan and pawn transactions, marketing efforts, facility needs, and adherence to company standards and applicable laws. The role also involves coaching employees, handling complex customer issues, and carrying out duties outside the store when applicable, such as vehicle appraisals, errands, and external marketing.

Requirements

High school diploma or equivalent.
At least two years of experience with proven success in a supervisory or leadership role in retail, finance, service, or a related industry.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and a personal vehicle available for use throughout the workday; mileage is compensated.
Must be at least 18 years old (19 in Alabama).
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, including frequently remaining stationary and standing for up to 90% of the time, moving or transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice To Haves

Associate degree or higher.
Experience in check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Manage overall store performance to meet or exceed company standards.
Coach, lead, and develop team members, including training them on company systems, standards, account management, collections, job duties, and performance reports.
Lead local marketing and business-to-business partnership efforts, seek referrals, and host or participate in community and in-store events.
Examine, evaluate, and process loan and pawn applications and related transactions, assessing risk within established limits.
Enforce quality standards, procedures, and applicable local and state laws and regulations; participate in audits and compliance reviews as directed.
Supervise office security, cash management, and loss prevention, including documenting cash overages and shortages and overseeing vault, inventory, deposits, and expenses.
Conduct opening and closing procedures and train staff in keyholder duties.
Participate in employee selection, review, hiring, and retention.
Develop work schedules based on budget, workloads, and store needs, and ensure appropriate staffing.
Resolve complex customer situations with integrity and professionalism.
Maintain the store’s internal and external appearance and address basic facility needs, including scheduling maintenance and overseeing planograms and promotional displays.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Work efficiently in a fast-paced environment, manage multiple challenging tasks, and complete additional duties as directed by leadership.
Maintain a full-time schedule of at least 40 hours per week, with regular in-person attendance including weekends.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to an e-learning system for professional and personal development.
Cross-brand training and opportunities across the company’s brands.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance options, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits options, including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources and life coaching for employees and family members.
Discounts through a marketplace of nationwide and local retailers.
Paid time off, starting at 12 days in the first year.
Business-casual dress code that includes jeans and sneakers.
Performance bonuses.