General Manager | Philadelphia Residence Inn

SHANER • Philadelphia, PA

1d • Onsite

About The Position

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Requirements

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

• College degree in hospitality management or business.
• CHA designation.
• Bilingual English/Spanish.

Responsibilities

• Management of all hotel operations and procedures in accordance with corporate policies and franchise standards.
• Ensuring Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.
• Leading sales and marketing efforts for the property.
• Recruiting, motivating, and inspiring the hotel team.
• Serving as a hands-on operator for the hotel.
• Serving as a highly visible leader in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED