General Manager

BallenIsles Country Club • Palm Beach Gardens, FL

9d • Onsite

About The Position

Panther National, located in Palm Beach Gardens, FL, is pleased to announce an excellent career opportunity for General Manager! We are seeking a driven individual who is eager to contribute and grow within a fast-paced hospitality-focused organization. As part of Troon, you’ll contribute to a global leader in golf and community management by leading a premier and award-winning property. The General Manager will serve as the senior operating leader for Panther National following their start date in August/September 2026. This role will be responsible for establishing a clear operational vision, aligning senior leadership, setting service standards and leading the organization through a disciplined transition and relaunch. The General Manager will be highly engaged with existing members, provide visible and consistent leadership, and ensure a smooth transition process for all employees. The role will also be responsible for identifying and helping select additional senior leaders for departments that need to be created, strengthened, or formalized as the club and residential community continue to grow. A critical expectation of this position is close and active alignment with Sales and Marketing, ensuring that operational execution, member-experience, club programming, communications, and service standards directly support membership growth, brand positioning, residential sales objectives, and the broader strategic goals of the club and residential community. This position is critical to reducing execution risk, strengthening organizational readiness, and positioning Panther National for long-term operational success.

Requirements

• Proven experience as a General Manager, Club Manager, Chief Operating Officer, or senior executive leader in a luxury hospitality or private club setting.
• Strong understanding of private club operations, member services, golf operations, golf course maintenance, food and beverage, lifestyle amenities, facilities, staffing, and financial management.
• Demonstrated success leading complex operational transitions or pre-opening environments.
• Experience building, aligning, and developing senior leadership teams.
• Strong financial acumen, including budgeting, forecasting, labor planning, and performance management.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work effectively with ownership, Board members, senior leaders, members, residents, employees and vendors.
• Demonstrated commitment to service excellence and operational accountability.

Nice To Haves

• Executive presence and sound judgment.
• Strong member-facing leadership style.
• Ability to create trust and confidence during periods of change.
• Clear and disciplined decision-making.
• High emotional intelligence and professional maturity.
• Strong organizational and project management skills.
• Ability to set standards and hold teams accountable.
• Collaborative leadership approach.
• Strong understanding of luxury service culture.
• Ability to balance strategic planning with hands-on operational leadership.
• Commitment to long-term community, membership, and brand value.

Responsibilities

• Provide executive leadership for all Panther National employees.
• Establish and communicate a clear operating vision aligned with ownership’s immediate and long-term goals.
• Align existing senior leadership around consistent priorities, accountability, and service standards.
• Lead the operational transition from the current structure into Panther National’s long-term operating model.
• Serve as the primary leader for members and provide continuity throughout the transition and beyond.
• Support the onboarding and integration of all employees.
• Define and reinforce service standards across all departments.
• Identify, evaluate, and assist in selecting key senior leaders for future operational opportunities.
• Maintain strong and active alignment with the Sales and Marketing team to ensure club operations, service delivery, member programming, and communications directly support membership sales, residential sales objectives, and Panther National’s broader market strategy.
• Partner with Sales and Marketing to reinforce brand standards, strengthen the club’s luxury value proposition and ensure the member and residential experience reflects the expectations presented to prospective members, residents, and buyers.
• Support marketing strategy by providing operational insight, member feedback, programming direction, and service standards that enhance Panther’s competitive position and overall brand promise.
• Build a culture of accountability, professionalism, collaboration, and high-quality.
• Partner with ownership to support disciplined execution and long-term strategic planning.
• Ensure all Human Resources policies, procedures, and employment practices are consistently followed across all departments.
• Partner with Human Resources to support associate relations, performance management, investigations, corrective action, succession planning, and talent development.
• Responsible for interviewing, selecting, developing, evaluating, rewarding, coaching, and disciplining associates through department leadership.
• Ensures effective onboarding, orientation, and training for all employees.
• Supports implementation of training programs and professional development initiatives for all levels of staff.
• Develops and maintains an organizational structure that supports operational effectiveness and future growth.
• Promotes a culture of engagement, accountability, inclusion, and professional development.
• Creating alignment among senior leaders.
• Clarifying roles, reporting lines, and decision-making authority.
• Establishing measurable standards of performance.
• Supporting the recruitment and selection of department heads.
• Ensuring that each department operates in support of the overall member and resident experience.
• Promoting strong communication between club operations, residential services, and ownership.
• Ensuring compliance with all company policies, employment laws, safety requirements, and operational standards.
• Establishing and maintains effective organizational plans, staffing models, and reporting structures.
• Partnering with leadership to proactively identify and implement organizational improvements.
• Building strong relationships with members and guests.
• Maintaining a professional, friendly, and service-focused presence.
• Establishing a service culture that reflects Panther National’s quality expectations.
• Ensuring that member concerns are addressed promptly.
• Supporting programming, communications, and service standards that enhance the club experience.
• Creating a culture where employees understand the importance of a personalized, attentive, and consistent approach.
• Overseeing day-to-day operating performance through department leaders.
• Ensuring service standards are consistently applied across the property.
• Reviewing staffing models, operating procedures, and departmental readiness.
• Supporting food and beverage, golf operations and course maintenance, membership, lifestyle, housekeeping, security, engineering, residential services, HOA-related functions and any other departments, as applicable.
• Coordinating with department heads to improve efficiency, service quality, and accountability.
• Ensuring that facilities, amenities, and member-facing areas are prepared and maintained to expected standards.
• Monitoring the overall member and resident experience across all touchpoints.
• Partnering with Human Resources and ownership to recruit, evaluate, and select senior leaders.
• Supporting the development of clear job responsibilities and performance expectations.
• Creating a disciplined staffing and people strategy.
• Leading the integration of employees transitioning into Panther National.
• Supporting training programs that reinforce service standards and operational excellence.
• Developing future leaders within the organization.
• Holding leaders and teams accountable for performance, professionalism, and member service.
• Creating a positive, respectful, and high-performing workplace culture.
• Developing and managing operating budgets in coordination with ownership and department leaders.
• Monitoring expenses, staffing levels, service levels, and operating performance.
• Supporting capital planning and long-term operational planning.
• Providing regular updates to ownership and the Board regarding key priorities, risks, and performance.
• Evaluating operational decisions through the lens of service quality, financial discipline, and long-term value.
• Coordinating with Sales and Marketing on member programming, communications, events, tours, service standards, and club presentation to ensure a consistent luxury brand experience for current members, prospective members, residents, and buyers.
• Providing operational insight and member feedback to support sales strategy, marketing messaging, competitive positioning, and the overall value proposition of Panther National.
• Ensuring that club operations, staffing plans, service delivery, facility readiness, and member-facing experiences are aligned with marketing initiatives, sales timelines, and ownership’s revenue objectives.
• Supporting strategies that align club operations with broader residential, membership, sales, marketing, and community objectives.
• Helping position Panther as a premier golf and residential community with strong operational foundations.

Benefits

• Compensation – Final competitive compensation will be based on experience, qualifications, and alignment with the leadership requirements of the role.
• Bonus Structure: A competitive bonus opportunity will be offered based on goals established by ownership and in alignment with the success parameters in place for the property.
• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed