General Manager

UPS Multi-Location•Melbourne, FL

17h•Onsite

About The Position

The General Manager is responsible for the full day-to-day ownership and execution of multiple pack, ship & print locations. This role oversees all aspects of the business, including operations, staffing, training, financial performance, customer experience, and compliance. This position is designed to transition operational responsibility from ownership to a dedicated leader, allowing ownership to focus on high-level oversight, strategy, and growth. The General Manager is expected to manage the business, make decisions (with ownership approval), and ensure consistent execution across all locations. This is a hands-on leadership role. The General Manager must be equally comfortable managing performance at a high level and working behind the counter to support operations. The role carries full accountability for store performance, team execution, and operational consistency across all assigned locations.

Requirements

3+ years of retail management experience required (multi-location or high-volume environment preferred)
Proven ability to manage operations, teams, and business performance independently
Demonstrated experience in hiring, training, and employee development
Strong understanding of store operations and financial performance
Ability to multitask effectively in high-demand, fast-paced environments, managing multiple priorities, locations, and operational issues simultaneously
Ability to remain organized, make decisions quickly, and execute under pressure without compromising service quality
Strong leadership with a hands-on, accountable management style
Excellent communication, problem-solving, and decision-making skills
Proficiency in Microsoft Office and retail systems

Nice To Haves

Operates with a strong sense of ownership and accountability
Capable of running day-to-day operations with minimal oversight
Able to prioritize, shift focus quickly, and manage multiple issues simultaneously
Maintains composure and effectiveness in high-pressure situations
Builds and maintains reliable, high-performing teams
Maintains consistency and discipline across multiple locations

Responsibilities

Oversee and manage daily operations across multiple locations
Ensure consistent execution of processes, service standards, and workflows across all stores
Monitor operational performance and proactively address inefficiencies or breakdowns
Maintain high standards of organization and brand compliance, cleanliness, and readiness at all locations
Balance and prioritize competing operational needs across stores in real time
Lead all aspects of staffing across locations, including recruiting, hiring, on boarding, and retention
Ensure each location is appropriately staffed based on business demand
Build and maintain a dependable, accountable team
Manage scheduling and labor allocation across stores
Address staffing gaps quickly and effectively
Ensure all employees are properly trained in The UPS Store systems, services, and customer experience standards
Provide ongoing monitoring & coaching, hands-on training, and performance feedback
Establish clear expectations for employee performance and behavior
Conduct performance evaluations and manage both development and corrective actions
Develop internal talent to support future leadership and operational needs
Work in-store and behind the counter regularly to support operations
Step in during peak hours, high-volume periods, or staffing shortages
Maintain full proficiency in all services, including shipping, printing, and customer interactions
Lead by example in service quality, urgency, and professionalism
Serve as the primary operational backup across all locations
Travel between stores as needed to maintain service levels and continuity
Adjust staffing and schedules dynamically based on real-time needs
Ensure no disruption to operations due to staffing issues
Manage and take ownership of financial performance across all locations
Monitor revenue, expenses, and labor costs
Analyze performance trends and implement improvements
Ensure stores are operating efficiently and profitably
Prepare and communicate regular performance updates to ownership
Ensure all locations consistently deliver high-quality customer service
Address escalated customer issues and implement solutions
Reinforce service expectations and customer interaction standards across teams
Drive a culture focused on reliability, responsiveness, and professionalism
Enforce adherence to The UPS Store brand standards and operational procedures
Ensure employees meet uniform, appearance, and conduct expectations
Conduct regular audits of store execution and compliance
Maintain accountability across all team members and locations
Regularly audit transactions to locate deficiency in training and employee compliance
Support store-level revenue growth through improved execution and service
Identify opportunities for local partnerships and repeat business
Ensure teams actively promote services and maximize customer interactions
Assist in executing local marketing initiatives
Oversee inventory management and supply levels across all locations
Ensure proper use of POS systems and operational tools
Implement controls to reduce waste and improve efficiency
Maintain store equipment and ensure operational readiness