General Manager at Serra- Eataly Rooftop
About The Position
The General Manager of Serra directs the front of house operations, working with the front of house and back of house teams. This role reports to the Director of Store Operations and oversees the team of Restaurant Assistant General Managers. The General Manager is responsible for organizing and directing a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality, and guest experience standards. This includes setting departmental goals, leading a team of managers, providing training and motivation, and encouraging interdepartmental collaboration. The role also involves preparing weekly updates, collaborating with corporate and senior leaders, assisting with employee hiring and management, estimating food and beverage needs, requisitioning supplies, documenting and resolving incidents, and performing other duties as assigned.
Requirements
- Bachelor’s Degree
- 6+ years of front of house management experience in a high-volume, fast-paced restaurant
- Exceptional communication, leadership, motivational and team-building skills
- Demonstrated problem-solving, organizational, analytical and business management skills
- Advanced proficiency in Microsoft Office
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Availability to travel up to 10% of the time
Nice To Haves
- Experience with Italian cuisine and wine highly preferred
Responsibilities
- Organizes and directs a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
- Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration
- Prepares weekly updates on restaurants, and collaborates closely with corporate and senior leaders to plan activities and achieve goals
- Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
- Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications
- Documents, investigates and resolves employee and guest incidents
- Performs other duties as required or assigned
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
