General Manager at Serra- Eataly Rooftop

Eataly North America•New York, NY

2d•$90,000 - $105,000•Onsite

About The Position

The General Manager of Serra directs the front of house operations, working with the front of house and back of house teams. This role reports to the Director of Store Operations and oversees the team of Restaurant Assistant General Managers. The position organizes and directs a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards. It involves setting departmental goals and leading a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration. The role also prepares weekly updates on restaurants and collaborates closely with corporate and senior leaders to plan activities and achieve goals. Additionally, the General Manager assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations. This position also estimates food and beverage needs, requisitions or purchases food, beverage, supplies and equipment, and receives and checks orders to ensure they adhere to specifications. Finally, the role documents, investigates and resolves employee and guest incidents, and performs other duties as required or assigned.

Requirements

Bachelor’s Degree
6+ years of front of house management experience in a high-volume, fast-paced restaurant
Exceptional communication, leadership, motivational and team-building skills
Demonstrated problem-solving, organizational, analytical and business management skills
Advanced proficiency in Microsoft Office
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Availability to travel up to 10% of the time

Nice To Haves

Experience with Italian cuisine and wine highly preferred

Responsibilities

Organizes and directs a store’s restaurant operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration
Prepares weekly updates on restaurants, and collaborates closely with corporate and senior leaders to plan activities and achieve goals
Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure they adhere to specifications
Documents, investigates and resolves employee and guest incidents
Performs other duties as required or assigned