General Manager

Bartell Hotels, a CALP•San Diego, CA

19d•$145,000 - $175,000•Onsite

About The Position

The General Manager is responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product and encouraging a positive work environment for all team members. This role is at the heart of Bartell Hotels’ values, teamwork, and performance. The General Manager will lead the day-to-day operations of various hotel departments including Housekeeping, Human Resources, Front Office, Engineering, Food and Beverage, Sales, Revenue, and Accounting. Key responsibilities include developing and implementing overall hotel strategy to maximize guest satisfaction, service standards, team member satisfaction, and financial performance. This includes promoting efficient operating procedures, engaging with guests, developing and executing sales and marketing strategies, ensuring appropriate staffing and continuous training, developing and managing budgets, and protecting hotel assets. The General Manager will analyze daily revenues, sales strategies, labor reports, guest satisfaction reviews, and monthly expenses to ensure business plan execution and profitability. They will also oversee financial reporting, coordinate forecasting and planning, approve operating expenses, lead the Safety Committee, and ensure compliance with legal, safety, operations, labor, and service standards. Collaboration with other General Managers within Bartell Hotels, oversight of marina operations, and management of on-site renovation projects and city relations are also key aspects of the role. The General Manager will perform other tasks as necessary to achieve organizational goals.

Requirements

5+ years of experience as a General Manager of a full-service hotel of 200+ rooms.
Must have significant Food & Beverage experience.
Can-do attitude and positive communication across multiple stakeholders.
Must possess excellent interpersonal skills both internally and externally.
Ability to convert vision into specific and tangible actions to benefit the property.
Comfortable managing Human Resources issues and solid knowledge of CA wage & hour laws preferred.
Strong computer skills including Excel.
Excellent written and verbal communication.
Critical thinking and problem-solving skills.

Nice To Haves

Resort experience and 4 diamond experience preferred.
Hotel experience in San Diego highly preferred.

Responsibilities

Leadership of the day-to-day operations of Housekeeping, Human Resources, Front Office, Engineering, Food and Beverage, Sales, Revenue, and Accounting departments.
Develop the overall hotel strategy to maximize guest satisfaction, service standards, team member satisfaction and financial performance.
Promote efficient operating procedures to provide a flawless guest experience; actively engage with guests from arrival to departure; coordinate and assist with guest satisfaction and guest resolutions.
Develop, implement, monitor and participate in comprehensive sales and marketing strategies that results in maximum occupancy and average rates for the hotel.
Ensure that hotel is a productive and profitable work environment by ensuring the appropriate staffing levels are in place, as well as the continuous training, recognition, mentoring and coaching of team members.
Develop annual operating and capital expenditures budget; manage hotel budget to control expenses and increase revenue.
Work directly with ownership to strategize and implement projects that will drive business growth.
Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
Analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability and focus and attention of management team.
Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs.
Review and approve all operating expenses.
Leadership role on the hotel’s “Safety Committee” and take responsibility for team member and guest safety across the property.
Ensure property compliance with legal, safety, operations, labor and service standards.
Strong collaboration with the other General Managers at Bartell Hotels including active participation in monthly General Manager meetings, ownership of ad hoc projects on behalf of all Bartell Hotels, and continuous information sharing with team members at other hotels and Corporate office as necessary.
Oversight of marina operations and dockmaster, including maintenance and repair decisions, tenant relations, safety & security and market rate studies.
Point of contact for on-site renovation project management and third-party maintenance vendors.
On-site point of contact for working with the City of San Diego in connection with the hotel leasehold.
Perform other tasks as necessary in order to achieve the goals of the hotel and organization.