General Manager

Crestline Hotels & Resorts • Portland, ME

1d

About The Position

Crestline Hotels & Resorts is hiring a General Manager to provide guidance and strong leadership for one of its multimillion-dollar business units, with a focus on unparalleled customer service. The role balances strategic planning with hands-on execution in a fast-paced environment, builds cohesion among associates, and helps each associate reach their potential. The General Manager is expected to retain current market share and grow new business prospects, particularly from nearby competitors, while working effectively with Hotel Ownership, hotel leaders and staff, and corporate staff.

Requirements

• At least 2 years of General Manager experience within a busy Select Service Hotel, or at least 4 years as an Assistant General Manager.
• Computer and office skills, including the ability to communicate effectively by email and quickly manipulate and interpret information from spreadsheets and databases.
• Experience with hotel information systems and accounting systems pertinent to the brand.

Nice To Haves

• Premium brand experience, particularly with Hilton, Hyatt, Marriott, or IHG, is highly preferred.

Responsibilities

• Focus on and adhere to Crestline’s key success measures: Revenue Index, Flex/Flow, and Guest Satisfaction; influence and improve these measures after starting.
• Develop a staff-optimization plan for newly hired and current leaders, ensuring they understand their mission and have the tools to deliver service, satisfaction, and success within their first 30 days.
• Develop relationships with Hotel Ownership and Field/Corporate Staff within the first 30 days.
• Build positive relationships with onsite Sales staff, the Regional Director of Sales, and corporate Sales & Marketing Leadership.
• Balance strategic planning with hands-on execution in a fast-paced environment.
• Develop cohesion among associates and help maximize their potential.
• Maintain current market share and aggressively grow new prospects within the market, especially from nearby competition.
• Interact successfully with Hotel Ownership, hotel leaders and staff, and corporate staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed