General Manager

Home Instead • Evansville, IN

1d • Onsite

About The Position

As General Manager of our Evansville office, the success of this franchise rests with you. Growth, operations, financial performance, team culture, community reputation—you own all of it. The wins are shared across your team, but the weight sits with you. Your biggest job is people. You’ll lead and grow our key players—the administrative team who run scheduling, recruitment, and client services—and turn them into a high-performing unit that delivers for our clients and Care Professionals every day. You’re also the face of our franchise in the community, working in close partnership with our business development team to build the referral relationships that fuel our growth. A key goal is a 12.5% year-over-year increase in hours of care. You’ll own that goal—but the way you hit it isn’t through pressure or shortcuts. It’s through strong operations, a team that performs, and a community that trusts us. Behind every percentage point is a senior living better at home. This work is demanding, it’s relentless at times, and it genuinely matters.

Requirements

• Proven track record of leading teams and carrying accountability for results
• Three to five years of related business or leadership experience
• Servant leadership approach: lead from the front, roll up your sleeves, and put your team’s success ahead of your own ego
• Drive to grow: sales-minded and goal-oriented
• Resilience: ability to push through challenges, find solutions, and keep the team steady
• Takes ownership: does not wait to be told, does not pass the buck, treats the business as their own
• Leads with integrity: discretion, fairness, and honesty are non-negotiable
• Comfortable operating in CRM systems (Salesforce or similar), client care and scheduling software, Microsoft Word, Excel, and Teams, plus internal systems
• A valid driver’s license
• Ability to travel within the Evansville area

Nice To Haves

• College degree
• Prior experience in senior care or healthcare

Responsibilities

• Lead and grow your key players
• Oversee all office functions—scheduling, Care Professional recruitment and engagement, and client services
• Interview, hire, train, coach, and develop your administrative team—your key players—into people who grow with the business
• Conduct performance appraisals and have the honest conversations that make a team better
• Provide operational leadership for growth, working in close collaboration with our Business Development Manager and VP of Business Development to drive toward our 12.5% hours-of-care growth goal
• Stay active and visible in the community—building and maintaining referral relationships is part of your job, not something you hand off entirely
• Bring a sales-minded approach to growth: partner with the BD team, set targets, track them, and lead your office to deliver
• Execute the annual operational plan and budget set by senior leadership—and bring your field insight and ideas to help shape it
• Deliver on the plan’s revenue, gross profit, and profitability goals—you’re accountable for hitting the numbers
• Manage departmental outcomes and direct changes when something isn’t working
• Ensure adherence to all company policies, procedures, and business ethics codes
• Communicate and model those standards for every employee
• Embody our core values—empathy, integrity, persistence, and community focus—in how you lead

Benefits

• Real ownership—this is your office to lead, build, and grow
• A mission that matters—every result you drive means more seniors living with dignity at home
• A values-driven organization that backs its leaders and promotes performance
• The chance to build something and see the direct impact of your leadership on a team and a community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed