General Manager

MarineMax • Grasonville, MD

18d

About The Position

The General Manager is responsible for ensuring successful dealership operations including sales, service, financial profitability, overall Team development as well as increasing community relations and MarineMax market share.

Requirements

• Enthusiastically embrace the MarineMax values and mission statement.
• Supervisory responsibilities include interviewing, hiring, training and developing team members; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Consult with Human Resources to ensure all requirements are met before taking any employment actions.
• Continually “TopGrade” your team, working with Human Resources to manage any necessary changes.
• Assist staff with the sales effort, including explaining features, demonstrating operation of boat, suggesting optional equipment, etc. to customers and prospects.
• Manage deals, adhering to the MarineMax One Price strategy.
• Ensure the MarineMax commission guidelines, as they apply to “One Price”, are adhered to.
• Collaborate, as needed, with your Regional President to avoid any inventory, new or used, becoming “aged”.
• Maintain an acceptable FANS score by ensuring the needs of our customers are met and their expectations are exceeded by delivering and maintaining a quality product.
• Ensure profitability of dealership(s) by maintaining adequate and appropriate staff, financial analysis, managing SG&A, accomplishing sales goals and ensuring customer satisfaction.
• Resolve customer complaints or concerns and explore ways to better serve our customers. Once resolved ensure processes are modified in order to avoid a repeated complaint.
• Analyze financial statement and identify areas for improvement, notify your Regional President of all areas for improvement and make recommendations to realize these improvements.
• Recommend or approve budget, expenditures and appropriations
• Analyze operating and administrative procedures for all departments in an effort to assess and increase efficiency, effectiveness, and productivity.
• Work with Products Department and Regional President to manage inventory.
• Participate in the professional development of your team via leadership and appropriate training programs; implementing relevant training programs for all appropriate Team Members. Utilizing the IDP (Individual Development Plan), and other resources available through the HR Department.
• Attend meetings and contribute to company strategy and policy making as required.
• Assist in establishing annual commitments and forecasting; order products, review production, distribution and invoicing, and improve inventory.
• Coordinate, execute and attend boat shows and other off-site promotional opportunities.
• Strategic planning of marketing efforts to maximize market share results.
• Oversee facility management and all compliance issues with local, state and national regulatory agencies i.e. OSHA, EPA.
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
• Communicate upward the market trends, customer attitudes, competitive intelligence and needs of the sales and service operations.
• Other duties as assigned.

Responsibilities

• Embrace MarineMax values and mission statement, conveying them to the team.
• Manage team members through interviewing, hiring, training, development, performance appraisal, and problem resolution.
• Consult with Human Resources on employment actions and team "TopGrading".
• Assist staff with sales efforts, including explaining features and demonstrating boat operations.
• Manage deals according to the MarineMax One Price strategy and commission guidelines.
• Collaborate with the Regional President to manage inventory and prevent aging.
• Maintain FANS scores by meeting and exceeding customer expectations.
• Ensure dealership profitability through staffing, financial analysis, SG&A management, sales goals, and customer satisfaction.
• Resolve customer complaints and modify processes to prevent recurrence.
• Analyze financial statements, identify areas for improvement, and make recommendations.
• Recommend or approve budgets, expenditures, and appropriations.
• Analyze operating and administrative procedures to increase efficiency, effectiveness, and productivity.
• Manage inventory in coordination with the Products Department and Regional President.
• Participate in team professional development through leadership and training programs, utilizing IDP.
• Attend meetings and contribute to company strategy and policy making.
• Assist in establishing annual commitments and forecasting, ordering products, and reviewing production, distribution, and invoicing.
• Coordinate, execute, and attend boat shows and other promotional events.
• Plan marketing efforts to maximize market share.
• Oversee facility management and compliance with local, state, and national regulatory agencies (OSHA, EPA).
• Promote and participate in the MarineMax Safety Program to ensure a safe workplace.
• Communicate market trends, customer attitudes, competitive intelligence, and operational needs upward.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed