REVELxp - General Manager, Rhino Sports University of Illinois

REVELxp•Champaign, IL

14d•Hybrid

About The Position

REVELxp is a premier sports hospitality company that partners with college and professional teams and major sporting events to deliver exceptional fan experiences. They offer services such as full-service tailgates, premium hospitality events, and exclusive ticket packages. REVELxp also provides comprehensive hospitality solutions including event staffing, event management, premium hospitality management, and venue installations. The company is seeking goal-oriented, purpose-driven, high-energy individuals to join their rapidly growing team. REVELxp aims to redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands. They believe in the community-building power of sports and work to amplify the social experience around gameday. Jobs at REVELxp offer opportunities in hospitality, operations, and revenue generation within a fast-paced, fun environment that fosters true partnerships with professional sports properties. The team seeks innovative self-starters to reshape fan experiences nationwide, operating under core values of service, entrepreneurship, and joy.

Requirements

Bachelor’s degree and a minimum of two years of large-scale sports & event management experience or collegiate/professional football experience.
Demonstrated leadership in managing large groups of people in a fast-paced environment.
Previous football operations (or large event) experience required.
Possess a passion for customer service.
Lead by example professionally and personally.
Excellent verbal and written communication skills and comfortable speaking in front of large groups for staff training and other engagements.
Proficiency in Microsoft Office (Word and Excel).
Able to respond to change in a positive and productive manner.
Demonstrate organization and attention to small, critical details.
Able to handle multiple tasks.
Able to operate in a quick, energetic manner.
Excellent problem solving and negotiation skills.
Excellent interpersonal skills; comfortable providing and receiving feedback and doing so in a professional manner.
Ability to stand and walk for extended periods during events.
Ability to lift and carry items up to 40 pounds (e.g. event materials, signage).
Ability to bend, stoop, and reach.
Manual dexterity to handle event materials and technology.
Ability to work in varied environmental conditions, including outdoor spaces.
Good visual acuity and attention to detail.
Ability to travel to event sites, as needed.

Responsibilities

Oversight, management, and operation of events at a designated location.
Recruit local staff and hire qualified individuals.
Provide training based on company service excellence standards.
Manage the team and event operations at the venue on event days.
Provide leadership to event management staff and ensure the delivery of operational excellence with unsurpassed customer service.
Serve as the primary point of contact for on-site business partners and cultivate and grow the business.
Provide leadership to the staff for the account in the office and at events.
Communicate regularly with the REVELXP Staffing Operations Management Team to provide updates on account operations.
Build, maintain, and nourish constructive relationships with clients; expand current relationships and identify and grow new business relationships.
Lead large-scale staff training on company and client’s venue standards, including Venue Breakouts, Emergency management, Customer Service, Positive Team Environment, and Staff Job Duties.
Create and track all event invoices at the account using the REVELXP workforce management solution system.
Ensure compliance with all company administrative policies and procedures.
Manage account budgets, reporting, invoicing, onboarding processes, time processes, and communication for all clients and groups within the account.