General Manager

Sila Services • Beltsville, MD

17h • $150,000 - $180,000 • Onsite

About The Position

The General Manager of a Sila Maryland brand is the senior leader of their location — a true owner-operator who commands the full business with clarity, urgency, and accountability. You are responsible for every dimension of performance: your people, your customers, your P&L, and your culture. This role sits within Sila's growing Mid-Atlantic platform and reports to the AVP, Delaware, Maryland & Virginia (DMV). You operate with meaningful autonomy and are expected to use it well — making sharp daily decisions, developing your leadership team, and driving sustainable growth in your local market. Sila's shared services (HR, Finance, Marketing, Operations) exist to support you, not replace your judgment. The best Sila GMs are students of their business. They know their numbers cold, they're present in the field, and they build teams that don't need to be micromanaged — because expectations are clear, coaching is consistent, and accountability is real. If that's how you lead, this is the role for you.

Requirements

• Demonstrated experience leading a home services, trades, or field-operations business with full P&L responsibility — HVAC, plumbing, electrical, or similar preferred.
• Strong financial acumen: comfortable with income statements, budget variance analysis, and using data to drive daily operational decisions.
• Proven track record of developing frontline and management-level talent — people leave your teams better than they arrived.
• High presence and accountability orientation: you lead from the field, not from a spreadsheet, and your team knows it.
• Clear, direct communicator who gives real-time feedback, sets unambiguous expectations, and holds the line without drama.

Nice To Haves

• Experience within a multi-brand, PE-backed, or high-growth platform environment is a plus — comfort with change and a bias for standardization where it makes sense.
• Undergraduate degree preferred but not required; results and track record matter more.

Responsibilities

• Full ownership of location revenue, gross profit, EBITDA, and operating cost management.
• Develop and manage an annual budget; monitor financial performance weekly and take proactive corrective action on variances.
• Understand and optimize the core financial levers of the business: direct labor efficiency, gross profit, selling expenses, break-even point, and material cost management.
• Lead monthly financial reviews with your AVP and Regional Controller; come prepared, know your story, own your gaps.
• Lead the complete customer funnel — demand generation, call booking, dispatch, sales conversion, and install execution — with daily visibility into where the funnel is breaking and why.
• Enforce a disciplined, data-driven operating cadence: daily huddles, weekly KPI scorecard reviews, and monthly performance deep-dives using Sila Vision Boards.
• Identify and eliminate operational friction — between the office, the field, and the customer — before it impacts the month's results.
• Ensure full compliance with Sila Standard operating procedures, tools, and systems across all departments.
• Recruit, hire, develop, and retain a high-performing team across service, install, sales, and office functions.
• Hold direct reports strictly accountable to their KPIs through structured 1:1s, performance conversations, and clear expectations — not just annual reviews.
• Build a location culture where team members feel empowered, coached, and invested in — and where top performers want to stay and grow.
• Partner actively with your HRBP on talent planning, performance management, and workforce decisions; don't manage people issues in isolation.
• Model the Sila values — People First, Integrity Always, Results-Driven, Customer Excellence — in how you lead every single day.
• Take ultimate ownership of the local customer experience — from first call to job completion to follow-up review.
• Monitor Google review scores and volume, callback rates, and customer complaint trends as leading indicators of service quality.
• Act as the final point of escalation for complex customer issues; resolve them fast, learn from them, and prevent recurrence.
• Protect and strengthen the local brand's reputation in the Maryland market as a premium, trusted home services provider.
• Maintain deep competitive intelligence on the Maryland market — understand who's gaining share, why, and what Sila needs to do to win.
• Identify organic growth opportunities: membership expansion, maintenance agreements, adjacency services, and local marketing initiatives.
• Contribute to Sila's Mid-Atlantic platform strategy by flagging tuck-in acquisition opportunities, sharing market insights, and collaborating with peer GMs across the region.
• Think beyond your location — understand how your brand fits within the broader Sila platform and actively support regional alignment and standardization efforts.

Benefits

• HRBP support
• Regional Controller support
• Regional Marketing team support
• Peer GM collaboration
• Structured regional operating rhythm (weekly 1:1s with AVP, Sales & Marketing alignment meetings, monthly financial reviews, quarterly business reviews)
• Opportunity to grow with the platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed