K9 Resorts General Manager
Luxury Pet Hotel Investments, LLC•Sterling Heights, MI
•$70,000 - $80,000•Onsite
About The Position
General Manager LPHI | K9 Resorts Luxury Pet Hotel FLSA: Full-Time Salary Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level. As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.
Requirements
- 3–4+ years of management experience (pet care, hospitality, retail, or similar)
- Proven leadership in high-volume, service-driven environments
- Strong business acumen (P&L, labor, operations, performance metrics)
- Ability to lead teams, drive accountability, and develop talent
- Excellent communication, problem-solving, and decision-making skills
- Sales-oriented mindset with a focus on growth and results
- Valid driver’s license
- Flexible availability including weekends and holidays
Responsibilities
- Lead and develop Assistant Managers, Supervisors, and resort team members
- Own full-cycle talent management: hiring, onboarding, coaching, and performance
- Build a high-performance, accountability-driven culture
- Conduct regular team meetings, coaching sessions, and performance reviews
- Oversee day-to-day operations across all departments
- Ensure excellence in cleanliness, safety, and pet care standards
- Manage scheduling, staffing levels, and labor efficiency
- Maintain facility standards, vendor relationships, and inventory control
- Set and uphold 5-Star service expectations across all interactions
- Drive revenue through service offerings, client retention, and enrollment growth
- Personally resolve high-level customer concerns
- Monitor feedback and continuously improve the guest experience
- Act as a Brand Ambassador in the local community
- Build partnerships with veterinarians, groomers, and pet-related businesses
- Lead marketing initiatives to drive awareness and growth
- Own P&L performance and profitability
- Monitor KPIs and implement strategies to drive results
- Manage expenses, payroll, and budgeting
- Identify trends and opportunities to improve operational efficiency
Benefits
- 401(k)
- Health, dental, and vision benefits
- Paid time off
- Flexible scheduling
- Leadership training & development programs
- Employee discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
