General Manager

Arlo Williamsburg • Brooklyn, NY

19h • Onsite

About The Position

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. This role involves preparing budgeting, strategizing, planning, organizing, and directing all hotel services, including front-of-house and back-of-house operations. The General Manager must embody the values of Arlo and be culture-driven, monitoring hotel performance through guest satisfaction systems and financial reports. They are expected to be proactive, a self-starter, comfortable with change, and able to think clearly under pressure. A key aspect of the role is the ability to negotiate and create win-win situations for all stakeholders.

Requirements

• A minimum of 5 years previous General Manager experience in a hotel environment.
• Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction.
• Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees.
• Excellent communication and leadership skills.
• Strong, creative problem-solving skills both with Team members and third-party partners operating within the hotel.
• Ability to think clearly on your feet and under pressure.
• Ability to negotiate and create win-win situations.

Nice To Haves

• Embody the values of Arlo and be culture driven.
• Be a proactive, self-starter who can work well both independently and as part of a team.
• Be comfortable being a change agent and creating a welcoming environment.
• Be confident.

Responsibilities

• Lead the day-to-day operations of the hotel and its team members.
• Prepare budgeting, strategizing, planning, organizing, and directing all hotel services.
• Oversee and manage regional and cross-functional brand standards of the organization.
• Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards.
• Act as a primary liaison between Company and the Brand’s franchising groups; ensure quality control is maintained as it pertains to brand standards.
• Evaluate the effectiveness of brand/management practices, processes and activities; recommend or otherwise ensure appropriate measures are taken to maximize the performance of all operations.
• Monitor the performance of the hotel through verification and analysis of the hotels guest satisfaction system and financial reports.
• Initiate items required to remain aligned with the budget and goals.
• Work directly with the Corporate Director of Operations to strategize on forecasting and budgets.
• Oversee and direct the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for the hotel.
• Coordinate daily with F&B Managers to ensure a seamless, thoughtful, and excellent level of service.
• Direct, implement, and maintain a service and management philosophy which serves as a standard to respective department heads and staff.
• Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• Develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
• Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost-efficient manner.
• Assist in leading Safety Committee initiatives and Security provisions.
• Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.
• Create preventive maintenance programs for consistency of the product.
• Ensure an updated safe work environment.
• Build strong partnerships with internal customers and outside vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed