General Manager

Riser Fitness, LLC•North Las Vegas, NV

7d•$50,000 - $68,000

About The Position

The General Manager oversees all studio functions, from sales to instructors. The role leads sales efforts, drives membership growth, works to prevent member attrition, and hires, trains, and manages Sales Associates. The General Manager uses discretion and independent judgment to manage the studio and direct employees’ work. This is a full-time position in a fitness studio environment. The role includes member and prospect interaction, sales, staff management, studio operations, marketing, and customer service.

Requirements

At least 2 years of retail/service sales or fitness sales experience.
Confidence generating personal sales and training Sales Associates in sales.
Ability to manage and drive four revenue streams: memberships, retail, private training, and teacher training.
Fluency in English and excellent communication and interpersonal skills in person, by telephone, and by email.
Ability to excel in a fast-changing, diverse environment.
Ability to recognize areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Strong organization, data management, prioritization, and deadline-meeting skills.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthiness and ability to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the general public.
Computer proficiency, including proficiency with studio software.

Responsibilities

Generate leads through grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Sell memberships.
Manage staff schedules.
Ensure studio retail products are stocked and inventory counts are accurate.
Train and supervise Sales Associates.
Hire and manage studio instructors.
Use ClubReady, including its revenue and attendance reports.
Review instructor evaluations and assist with mentorship or disciplinary action as needed.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures.
Ensure forms, administrative supplies, and studio literature are stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Manage marketing campaigns strategically to generate studio leads.