General Manager

Menzies Aviation Careers•Louisville, KY

16h

About The Position

The General Manager is responsible for the safety and well-being of station employees and for managing all aspects of station operations and service delivery. The role oversees implementation and adherence to Menzies Aviation Safety, Security, Quality, and Training policies and standard operating procedures, along with applicable industry and government regulations. It requires a seasoned senior manager with strong operational and business understanding who can run a business in a challenging environment while maintaining corporate governance and financial requirements. The General Manager leads the station’s senior team and managers, promotes a Safety-First culture, oversees staffing, planning, scheduling, training, inspections, audits, risk assessment, and operational processes, and is accountable for the station’s financial performance and compliance. The position also engages with customers, develops business opportunities, maintains emergency and environmental response plans, and ensures effective management of equipment, assets, workers’ compensation, and corrective actions. The role includes leading, motivating, and evaluating teams and ensuring consistent accountability for company policies and work rules.

Requirements

Bachelor’s degree or five to ten years of related experience and/or training, or an equivalent combination of education and experience.
Excellent leadership and people-management skills.
Experience in business development, sales, commercial negotiation, and pricing.
Wide-ranging general management experience, including some years of senior management experience.
Extensive management and/or support-service experience, preferably in an into-plane fueling or ground-equipment fueling environment.
Strong communication and interpersonal skills, with confidence to influence and present at all levels.
Ability to work independently and accurately, with decisiveness and independence from immediate support.
Ability to influence, engage, and motivate people at all levels.
Flexible, determined, and self-motivated.
Must have employment authorization to work in the United States and be at least 18 years old.
Must pass a pre-employment drug screen and an FBI background check and obtain a U.S. Customs seal.
Must possess and maintain a current valid U.S. driver’s license.
Ability to read, write, and speak English proficiently.
Ability to remain calm under pressure.
Must be comfortable lifting up to 70 pounds.
Must be available and flexible to work variable shifts, including nights, weekends, and holidays.
Proficiency with desktop computing applications, including Microsoft Word, Excel, PowerPoint, and Office 365.
Ability to learn quickly, understand and follow oral and written instructions, and request clarification when needed.
Strong interpersonal skills and ability to work as part of a team and build relationships.

Responsibilities

Take responsibility for employee safety and well-being, promote a Safety-First culture, and manage station operations.
Implement and ensure adherence to company Safety, Security, Quality, and Training policies and procedures and applicable regulations.
Lead the senior team in maintaining and improving safety and security systems, risk assessments, inspections, audits, training programs, operational processes, and service delivery.
Provide direct feedback and ensure effective delivery of safety briefings and distribution of safety alerts and information.
Participate in developing station budgets and ensure appropriate staffing, planning, and scheduling.
Maintain processes for inventory and accounting of company assets, consumable parts, contracted services, and vendor payments.
Account for station financial performance and compliance with corporate governance and legal requirements.
Interact with customers, assess satisfaction, use feedback to improve capabilities and processes, and pursue new business and growth opportunities.
Ensure development and implementation of applicable station emergency response, business continuity, environmental, and contingency plans.
Delegate oversight of Safety Management System and health and safety policies, station security, quality assurance, and environmental management compliance.
Ensure acquisition, maintenance, and safe operation of ground support equipment and vehicles.
Assist with investigations of accidents, injuries, and near misses; evaluate root causes, recommend corrective actions, and ensure actions are implemented and sustained.
Administer the workers’ compensation program, including timely reporting, employee follow-up, and return-to-work promotion.
Lead and motivate teams to achieve quality and productivity targets, and direct managers toward agreed goals.
Review safety and operational performance indicators and reports.
Conduct weekly staff meetings, complete manager self-certifications and required workplace inspections, and conduct performance appraisals for direct reports.
Provide constructive feedback for career planning and development, establish reward and recognition programs, and enforce company policies consistently.