General Manager

Krispy Kreme•Charleston, SC

14d

About The Position

The General Manager leads all operations at a Krispy Kreme retail shop, overseeing production, sales, and human resources. The role develops and manages professional employees, works to maximize revenue, and promotes customer and employee satisfaction. The General Manager must understand the production process and maintain high product quality while leading a customer-focused, team-oriented shop.

Requirements

At least 4 years of management experience in a QSR or retail environment.
Must be at least 21 years old.
High school diploma or GED.
Ability to work all necessary schedules, including weekends and holidays.
Effective written and verbal communication skills.
Commitment to fostering an equitable, unbiased culture where employees are empowered to express their originality.
Authorized to work in the United States without sponsorship.

Responsibilities

Model customer-first behaviors in accordance with company standards.
Build a team of customer-focused employees through coaching and performance management.
Ensure products meet Krispy Kreme quality standards and support customer satisfaction.
Ensure the shop’s physical property is in good working condition.
Direct and manage sales efforts, including Hot Light times, retail sales, fundraising, and suggestive selling.
Achieve business-plan objectives and profitability in line with the shop operating plan and financial goals.
Demonstrate safety consciousness and promote shop safety.
Maintain shop sanitation and cleanliness.
Implement procedures to maximize efficiency and control variances in daily production and overall shop performance.
Manage the production process and schedule to support high quality and output, and implement quality-control procedures.
Coordinate production schedules to meet customer demand while minimizing labor hours.
Communicate with corporate office personnel in a timely manner as needed.