General Manager

Atria Retirement Canada - La Residence Steger • Montreal, QC

31d

About The Position

We create communities where employees thrive in their work, helping our residents thrive in their homes. We strive to enhance the lives and exceed the expectations of those we serve every day. To do this, we cultivate the diverse talents of our team members in order to achieve something together that they could not do alone. Atria Senior Living’s family of brands has immediate openings for individuals looking for a career with competitive pay and outstanding benefits. As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Requirements

• Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, or related fields.
• Demonstrated success in operating and maintaining a quality, customer service focused workforce.
• Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
• Understanding of facilities management and ensuring systems are maintained properly.
• Proficient knowledge of computer systems; Microsoft Office Suite.
• Must satisfactorily meet and be in compliance with the Company’s Motor Vehicle Policy standards.
• Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.

Nice To Haves

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred.
• Successful work history in senior living, long-term care, hospitality, or related fields.

Responsibilities

• As a General Manager, you are responsible for the day-to-day operations of the community, including full P&L responsibility.
• The General Manager plans, implements, and evaluates all aspects of the business, including the recruiting, hiring, development and performance management of the team.
• The General Manager complies with all Company requirements and regulations and is focused on ensuring a safe and productive working and living environment.
• Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations.
• Regularly communicate community performance with Regional Vice President.
• Actively partner with Community Sales Manager to assess competitive threats, sales plan, and engage in business-to-business sales calls.
• Perform scheduled marketing and sales activities, resulting in increased census.
• Develop and implement successful strategies regarding labor, occupancy, expenses, and quality of services, and review and redirect activity, if necessary.
• Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
• Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
• Provide on-call and overnight coverage as specified by schedule or as needed.
• Able to work in various positions at community and willing to fill in as needed.
• Build a high performing team and keeps morale hire. Employee satisfaction and engagement scores meet or exceed Company’s standards.
• Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff.
• Meet financial management requirements for the community.
• Maintain a safe working and living environment.
• Conduct monthly resident and staff meetings to communicate effectively and regularly.
• Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
• May perform other duties as needed and/or assigned.

Benefits

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager