General Manager (08932)

Domino's Franchise•Morrisville, NC

1d•Onsite

About The Position

The General Manager is responsible for overseeing all store operations, leading a team of delivery drivers and customer service representatives (CSRs) to ensure efficient and accurate order fulfillment. This role involves managing daily operations, including opening and closing procedures, financial responsibilities like bank deposits, inventory management, and ensuring the store meets operational standards. The General Manager also plays a key role in staff training, scheduling, customer service, and maintaining a positive and productive work environment.

Requirements

Ability to read and understand P&L ledger.
Ability to speak and write clearly and comprehension of using a computer based order entry system.

Nice To Haves

Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.

Responsibilities

Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
Responsible for end-of-the-night bank deposits.
Responsible for doing a nightly product inventory count.
Ensure the store is set up properly and ready to receive orders upon time of open.
Foster and project a sense of urgency with each and every order.
Ensure the store is running according to Domino's Operation Evaluation Review standards.
Oversee total store operations.
Communicate with other managers and staff regarding any aspect that impacts business operations.
Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery.
Actively train the GMIT on all aspects of store operations.
Maintain staffing levels that mirror the needs of business at any point of the day.
Create and maintain an employee schedule based upon labor needs.
Collect money and signed credit card receipts from delivery drivers at the end of their shift.
Handle dispute resolution and ensure unhappy customers become returning customers.
Ensure vehicles used for delivery pass inspection, both mechanically and visually.
Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time.
Uphold Domino's standards of grooming, uniform, and appearance.
Promote pizza products, specials, and promotions.
Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
Provide quality customer service to internal and external customers both over the phone and in person.
Contribute to and promote an atmosphere of teamwork, energy, and fun.