Experienced General Manager - Mixed-Use Development

IMT Residential•Los Angeles, CA

7d•Onsite

About The Position

The General Manager assumes full responsibility for ensuring a positive working environment, overseeing the day-to-day operations of the entire development, and providing the highest level of service for our residents, prospects, and customers. This role requires a strategic thinker with a strong background in property management, excellent leadership skills, and a passion for delivering luxury experiences.

Requirements

5+ years of Multi-family housing management experience
Strong financial acumen with experience managing budgets, financial reporting, and operating expenses
Strong knowledge of building systems, maintenance practices, and overall property operations
The ability to connect with a variety of people and successfully lead, develop, and motivate a team
Exceptional verbal and written communication skills
Excellent organizational, multitasking, and problem-solving skills
The ability to thrive in a fast-paced, high-volume environment while managing competing priorities
The ability to work well independently and make sound business decisions
A positive attitude with a desire to learn, grow, and continuously develop your skills
Proficiency with Microsoft Outlook, MRI, OpsTechnology, SuiteSpot, and other property management software, along with the ability to quickly learn new technologies
Active and valid driver's license is required

Nice To Haves

Experience overseeing mixed-use communities with both residential and retail operations preferred
ARM or CAM designation preferred
Bachelor’s degree in Business Administration, Real Estate, Property Management, or a related field preferred

Responsibilities

Oversee the daily operations of the residential and retail spaces, ensuring all facilities are well-maintained and operating efficiently.
Partner with your Facilities Manager to ensure property site conditions are in good working order with excellent curb appeal.
Manage relationships with vendors and contractors, negotiate contracts, and oversee the quality of services provided.
Ensure compliance with local regulations, building codes, and safety standards, implementing and overseeing safety protocols, emergency procedures, and risk management initiatives.
Foster strong relationships with residents, office tenants, and retail partners, addressing their needs promptly and ensuring high satisfaction levels.
Maintain an open-door policy to provide outstanding customer service and build lasting relationships.
Lead, motivate, and develop a team of maintenance and leasing associates, as well as support personnel, fostering a culture of accountability, professionalism, and continuous improvement.
Lead sales with continuous involvement in the leasing process including leasing apartment homes yourself, renewing leases, developing your team’s skills, marketing your community, and monitoring market conditions
Develop and manage budgets, financial reports, and forecasts. Monitor financial performance and implement strategies to maximize profitability. Drive financial results to achieve IMT’s income and expense goals.
Adhere to Fair Housing laws, regulations, and IMT’s policies and procedures
Perform bookkeeping and financial tasks including rent collection, delinquency, move-out statements, and financial and variance reports
Additional projects and/or duties as assigned

Benefits

Monthly bonuses based on the team's performance
Medical, dental, vision
Wellbeing programs
Gym membership contributions
401(k) with company match
Medical and dependent care flexible spending accounts
Life insurance
20% housing discount
Comprehensive training programs
Mentorships
Community Manager Designation Program
PTO
Vacation
Holidays
Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!