General Manager

Scenthound Waco, TX • Round Rock, TX

7d

About The Position

The Scenter Manager is a leadership role at Scenthound that calls for strong leadership, sales expertise, and exceptional customer service. The manager leads day-to-day Scenter operations, with an emphasis on key performance indicators such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio. The role is hands-on and involves supporting the team, ensuring dog wellness and safety, maintaining service quality, and resolving client concerns.

The ideal candidate is a confident, compassionate, adaptable, detail-oriented problem solver who leads with integrity and enjoys working with dogs. The position requires management and customer service experience, reliable transportation, the ability to lift up to 70 pounds and stand for extended periods, and willingness to work in a smoke-free environment.

Requirements

• Management experience.
• Customer service experience, such as in retail or a restaurant.
• Ability to lift up to 70 pounds.
• Stamina to stand for long periods of time.
• Reliable transportation.
• Willingness to work in a smoke-free environment.
• Effective communication with team members and dog parents.
• Leadership, coaching, and mentorship skills.
• Problem-solving ability and attention to detail.
• Time-management skills, including the ability to make an efficient schedule.
• Computer and technology proficiency.
• Accountability and commitment to high-quality services.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship to Scenter employees.
• Develop employees through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Communicate information from upper management to the team promptly and accurately.
• Identify where help is needed and assist to keep the Scenter on schedule.
• Create an environment that supports teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Follow Scenthound sanitary and cleaning practices.
• Recruit and hire employees and build an effective team.
• Create efficient schedules and hold oneself and others accountable for service quality.

Benefits

• Free uniforms
• Paid time off and paid vacation
• Training and development
• Performance-based bonuses
• Employee discounts
• Direct career growth path to Regional or Area Management positions, with additional options
• Competitive hourly base pay plus tips
• Merit-based pay increases
• Complimentary service membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed