General Manager
About The Position
The General Manager is accountable for achieving company goals for guests, employees, and financial performance through company-aligned objectives and processes. The role leads and develops store leadership and hourly teams, fosters engagement and communication, delivers an exceptional guest experience, and ensures consistent execution of brand standards and operating systems. The General Manager owns the store’s full P&L, uses scorecards and business insights to improve results and profitability, partners across functions to address local needs, and promotes the brand through local marketing and community partnerships.
Requirements
- At least 1 year of full-service restaurant General Manager experience, or 3–5 years of service industry management experience.
- Internal candidates must be in good standing and free of performance issues within a 1-year time period.
- ServSafe certification is required.
- Responsible Alcohol Service certification is required.
- Combined work experience and education will be considered in decisions.
Nice To Haves
- Bachelor’s or Associate’s degree in Hospitality, Management, or Business.
Responsibilities
- Coach, develop, and build high-performing store leadership teams.
- Attract, retain, and develop talent at all levels; conduct performance reviews and assess hourly team members’ potential.
- Foster engagement through open communication, cultural alignment, recognition, and team-building initiatives.
- Lead store communications and support the smooth adoption of change initiatives.
- Uphold and coach teams to deliver an exceptional guest experience consistently.
- Drive operational excellence by holding teams accountable to brand standards, systems, and execution.
- Identify and resolve store-specific challenges through cross-functional partnerships.
- Own full P&L accountability by analyzing results, building action plans, and driving sustained profitability.
- Use scorecards and business insights to identify trends and opportunities and improve performance.
- Collaborate with ADs and the Lab to address local store needs and optimize operations.
- Promote the brand through local marketing, community presence, and targeted partnerships.
Benefits
- Medical insurance with company contribution
- Vision insurance
- Dental insurance
- Vacation and earned paid sick time
- 401(k) with company match
- Flexible Spending and Dependent Care Accounts
- Teledoc services for all team members
- Long-term disability insurance
- Life insurance
- AD&D coverage
- Paid parental leave
- Meal discounts and perks
- Thanksgiving and Christmas off
- Mental Wellness and Life Event Management programs
- Fitness program discount
- Opportunities to give feedback and have your voice heard
- Company appreciation events and parties
- Anniversary recognition and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
