General Manager

Delight Restaurant Group•Virginia Beach, VA

About The Position

The General Manager manages the operations and staff of a restaurant, ensuring the execution of company policies, procedures, programs, and systems and the achievement of restaurant objectives. The role promotes ethical business practices and provides leadership, direction, training, and development to subordinate managers and crew while creating and maintaining a “Delight Every Customer” environment. The General Manager develops and retains restaurant employees, oversees staffing and performance feedback, and works with Human Resources and the District Manager to resolve issues. The role ensures compliance with company policies, food-safety requirements, and applicable health and sanitation regulations; monitors quality, service, and cleanliness; and implements corrective actions based on performance and inspections. The General Manager is also responsible for pursuing sales and profit goals, participating in marketing programs and product rollouts, and managing food, labor, paper, and other controllable expenses. Other job-related duties may be assigned as required.

Requirements

High school diploma or GED required.
Must be at least 18 years old.
Minimum of 3 years of line operations experience in the restaurant industry, or an equivalent combination of education and experience.
Ability to learn and apply company standard operating procedures and HR policies and procedures.
Ability to analyze profit and loss and implement corrective measures.
Demonstrated experience in supervisory practices.
Demonstrated experience interviewing and identifying high-performing candidates.
Knowledge of applicable federal, state, and local employment laws.
Ability to execute training and development practices.
Ability to complete recommended training programs, such as Serve Safe and Phase Training, and achieve Serve Safe certification.
Must be able to come to work promptly and regularly, take direction, work well with others, adapt productively to change, and handle other assigned tasks.

Responsibilities

Develop subordinate employees to maximize their contributions and promotion opportunities; execute training and development practices.
Execute restaurant human-resource programs focused on retention and maintain appropriate staffing levels.
Recruit, develop, recognize, and retain restaurant managers and crew.
Prepare and conduct timely performance feedback and appraisals for store management and crew; work with HR and the District Manager to resolve issues.
Ensure compliance with company policies and procedures; work with the District Manager to establish priorities and execute restaurant plans.
Evaluate restaurant performance, incorporate inspection feedback, implement improvement plans, and conduct regular managers’ meetings.
Train and monitor management and crew on food-safety procedures; ensure compliance with company policies and health and sanitation regulations and initiate corrective actions when appropriate.
Maintain and improve quality, service, and cleanliness standards across all day parts, monitor food quality, and meet Operations Evaluation and Customer Courtesy standards.
Protect the Wendy’s brand and company assets through policy compliance; conduct restaurant evaluations and coach or retrain managers as needed.
Maximize restaurant sales against budget and prior year, participate in marketing programs, and address unfavorable sales trends.
Manage new-product rollouts and related procedures for the restaurant.
Maximize profit against budget and prior year by managing food, labor, paper, and other controllable expenses; address unfavorable profit trends.
Perform other job-related duties as assigned or required.