General Manager

Boyd Group Services•Houston, TX

2d•$80,000 - $100,000•Onsite

About The Position

Gerber Collision & Glass is seeking a General Manager to lead and maintain the day-to-day operations of their store. This role is responsible for ensuring an exceptional customer experience, meeting Key Performance Indicators (KPIs) and insurance metrics, and coaching team members to success. The General Manager will promote high standards of professionalism and lead by example, working in alignment with all team members to ensure the success of the customer's experience.

Requirements

2-3 Years Minimum prior CCC1 experience preferred
1-2 years prior experience general ledger: accounts receivables/payables preferred
3-4 years prior experience in customer service excellence required
Proven leadership experience in a collision repair environment or similar role.
Attention to detail and a high degree of accuracy.
Ability to consistently demonstrate a successful client experience.
Communicate clearly both verbally and in writing.
Ability to motivate others utilizing effective coaching tools and management skills.

Nice To Haves

Post-Secondary Education or equivalent.

Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.
Prepare and manage the annual and monthly operating budget of the collision center.
Forecast, target and track monthly sales, profit and expense objectives.
Deliver formal annual performance reviews and informal monthly performance reviews.
Monitor and maintain all A/P and A/R relating to the Collision Center.
Maintain a clean and organized repair facility at all times.
Monitor all maintenance required for all shop equipment, including the paint booth.
Provide training for all staff as necessary.
Ensure all staff wear proper safety gear and adhere to dress code.
Open and close the facility daily as per established procedures.
Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
Manage all estimates to ensure labor mix is within established standards.
Manage store capacity.
Lead and manage all repair facility personnel.
Facilitate monthly Health & Safety and staff meetings.
Attend monthly managers meetings.
Attend training, information sessions and workshops recommended by Senior Leadership Team.
Store CSI performance review and follow up within 24 hours.

Benefits

Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Voluntary Daily Pay option available