General Manager

KW Property Management Careers•Miami, FL

13h•Onsite

About The Position

The General Manager provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KW Property Management objectives. The role serves as a key liaison among the client, KW Property Management, internal support staff, residents, owners, vendors, and the Association Board of Directors and/or Developer. It requires a professional, customer-focused approach and strong management, customer service, and supervisory skills. The General Manager coordinates the company’s property-management services, manages community operations, and facilitates solutions to community issues. This position manages on-site staff and oversees administrative, financial, maintenance, vendor, and resident-related functions. Responsibilities include budgeting and financial analysis, maintaining property records, monitoring contracts and collections, preparing reports and presentations, coordinating resident move-ins and applications, and ensuring that staff and vendors meet relevant standards. The General Manager must maintain current knowledge of applicable statutes and community documents, respond to emergencies, and may need to work flexible hours, including nights and weekends. The role is full-time, exempt, and based in a professional office environment, with local travel for training or meetings.

Requirements

Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations, and similarly complex documents.
Proficiency and working knowledge of Microsoft Office applications.
Florida Community Association Manager (CAM) license.
Valid Florida driver’s license.
Ability to work extended periods and maintain flexibility in work hours, including nights and weekends when required.
Ability to react to and address emergency situations in a timely manner.
Some locations require bilingual English and Spanish skills.

Responsibilities

Serve as the primary company coordinator for assigned properties and ensure property-management obligations are met or exceeded.
Prepare the Association’s annual budget and analyze and distribute monthly financial statements, including budget variances, cash management, and receivables strategies.
Maintain complete and accurate property files, records, communications, and documents in accordance with company systems and standards.
Coordinate with headquarters support staff on company procedures for processing and distributing information.
Provide prompt, detailed, and accurate status reports on assigned properties.
Supervise on-site team members, promote professional conduct and safety compliance, and motivate staff to work as a team.
Develop specifications and evaluate service needs and performance in maintenance and management.
Build and maintain collaborative working relationships across departments and with project-team members.
Prepare for and chair team meetings; attend monthly managers’ meetings.
Maintain current knowledge of state and regulatory agency statutes and each client’s community documents, policies, and procedures.
Coordinate new-resident move-ins, including introductions, orientation, service information, and review of building rules and regulations.
Set and maintain high performance standards and follow up to ensure services are delivered appropriately.
Respond to calls and correspondence promptly and professionally; maintain professional relationships with the Board of Directors, unit owners, and vendors.
Run Board of Directors meetings when necessary in accordance with Robert’s Rules of Order.
Prepare management reports covering administrative items, financial status, property condition, project progress, and recommendations; prepare presentations on reports, action plans, budgets, and bid analyses.
Support KWPM’s values, philosophy, and goals, and follow company policies.
Organize time and balance competing demands across multiple projects.
Monitor, evaluate, and negotiate contracts; obtain vendor certificates of insurance naming the Association and KW Property Management as additional insureds and certificate holders, and obtain vendor business licenses.
Update Association communications, including menu boards, newsletters, and the Association website.
Process violations, work orders, architectural-control applications, lease applications, and sale applications as required.
Monitor cash balances and available funds for projects and manage cash flow for capital improvements.
Monitor aging reports, pursue timely legal action as appropriate, and update the collection module.
Maintain equipment-maintenance logs and inventory, and update the preventive-maintenance manual quarterly.
Walk the property daily, including climbing stairs, and respond to emergency situations in a timely manner.
Travel locally for training and/or meetings as needed.