General Manager

Potbelly (Potbelly Corporate)•Burlington, MA

13d•$60,000 - $65,000•Onsite

About The Position

The General Manager leads a Potbelly shop and creates a welcoming environment of teamwork and belonging for team members and customers. The role includes hiring, training, coaching, and developing staff; managing schedules and labor goals; maintaining shop standards and safety; overseeing cash handling, inventory, costs, and assigned profit-and-loss items; and driving local marketing and sales. The General Manager is expected to spend 80–90% of their time on the shop floor in the Front of the House and must be able to work at least 45 hours per week.

Requirements

Be at least 18 years of age.
Meet all state food-safety requirements and obtain a Food Safety Certification. After two unsuccessful attempts to pass, candidates are no longer eligible for a Leader role.
Have a friendly, customer-first mindset and the ability to thrive in a fast-paced, energetic environment.
Have strong written and verbal communication skills.
Have problem-solving ability.
Have open availability.
Be able to maintain deadlines and prioritize while running an effective shift.
Have strong organizational skills and the ability to multitask.
Be comfortable working in a busy kitchen environment.
Be able to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
Be able to build and develop teams and handle conflict resolution.
Have strong interviewing skills.
Be able to write effective schedules and maintain labor goals.
Have Microsoft Office skills.
Have strong business acumen and the ability to understand and interpret financial reports.
Be able to stand or walk for 8–9 hours or as needed.
Be able to work a minimum of 45 hours per week.
Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois applicants must become food-safety certified within 30 days of employment.

Nice To Haves

At least two years of experience as a General Manager in a restaurant or retail environment with profit-and-loss responsibility.
Knife skills.

Responsibilities

Train, coach, and develop shop team members, assess their abilities, and create and implement development plans.
Interview, select, and hire people who represent Potbelly Values.
Develop and maintain a positive team culture that supports attraction and retention.
Schedule Associates, Certified Trainers, and Shift Leaders effectively while maintaining labor goals.
Update the communication board with critical shop information and hold regular meetings with key shop staff.
Delegate tasks effectively and ensure high standards of execution.
Ensure security procedures and back-of-the-house procedural standards are followed.
Count drawers and follow daily cash-handling procedures.
Drive neighborhood marketing and promotions to maximize sales, including recruiting and marketing outside the shop.
Control cost of goods, variances, and shop inventory.
Create and lead a local marketing plan, ideally involving community, school, local business, social, and not-for-profit activities.
Control assigned profit-and-loss line items.
Spend 80–90% of work time on the shop floor in the Front of the House.
Maintain deadlines and prioritize while running an effective shift.
Comply with food, cleanliness, and safety standards.
Handle customer complaints and issues effectively.
Perform other duties as assigned.

Benefits

Competitive pay with performance-based annual raises.
Medical, dental, and vision insurance.
Domestic partnership benefits.
Paid parental leave.
Flexible spending account and health savings account with employer contribution.
Commuter benefit program.
401(k) retirement savings plan with company match.
Employee Assistance Program.
Paid time off.
Discount program.
Flexible work schedule.
Career growth opportunities.